Federal HPC Linux System Administrator

• Work as an active member of the HPE account team, interacting with the Service Delivery Manager, Sales, the customer, and site staff
• Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
• Maintain the Linux system availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Implement solutions, repairs and workarounds, fully documenting steps taken when required
• Document and share troubleshooting techniques, new ideas, and utilities to help develop and grow organizational knowledge
• Manage software issues for both the system and user applications, submitting and tracking bugs as required

• Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
• Technical skills to investigate and resolve complex problems
• Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, etc.) preferred
• Ability to maintain system software, utilizing debugging tools for problem isolation
• will perform software builds, software upgrades, and patch installation as needed
• Possess the organizational and analytical skills needed to effectively isolate both hardware and software problems and drive solutions through to conclusion
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Bachelor’s degree in Computer Science, Engineering, or related area of study OR equivalent work experience
• 3+ years’ HPC-related experience, ideally with large-scale HPC and parallel file system administration and support
• Clearance required: TS SCI with Poly
• US citizenship is required

Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion