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While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.
Job Responsibility:
Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments
Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments
Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows
Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments
Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space
Assist in Active Directory integrations for secure authentication and data access
Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards
Become an expert on the DSP and the products built on top of it
Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments
Create training materials to educate federal clients and internal support teams
Identify and implement process improvements to enhance the efficiency of customer support operations
Requirements:
5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments
3+ years of experience troubleshooting hybrid and multi-cloud environments
Awareness of how government and DoD networks and systems work
Customer-Focused
Innovative Problem Solver
Effective Communicator
Collaborative Partner
Nice to have:
Certifications: CKAD, CCNA, Security+
Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption
Experience with GitHub
Familiarity with YAML files and Helm charts
Experience using tools like Terraform, Kubernetes, AWS, and/or Azure
What we offer:
A Flexible PTO policy
A $1,500 annual Learning & Development Stipend
Frequent company-sponsored team celebrations
Access to an Employee Assistance Program
Access to Headspace, a mental health app
A flat 3% contribution to your retirement account
A high degree of flexibility
Competitive compensation
Generous parental, medical, and bereavement policies
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