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Federal Customer Support Engineer

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Virtru

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Location:
United States, Washington, DC

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

90000.00 - 115000.00 USD / Year

Job Description:

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Job Responsibility:

  • Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments
  • Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments
  • Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows
  • Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments
  • Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space
  • Assist in Active Directory integrations for secure authentication and data access
  • Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards
  • Become an expert on the DSP and the products built on top of it
  • Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments
  • Create training materials to educate federal clients and internal support teams
  • Identify and implement process improvements to enhance the efficiency of customer support operations

Requirements:

  • 5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments
  • 3+ years of experience troubleshooting hybrid and multi-cloud environments
  • Awareness of how government and DoD networks and systems work
  • Customer-Focused
  • Innovative Problem Solver
  • Effective Communicator
  • Collaborative Partner

Nice to have:

  • Certifications: CKAD, CCNA, Security+
  • Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
  • Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption
  • Experience with GitHub
  • Familiarity with YAML files and Helm charts
  • Experience using tools like Terraform, Kubernetes, AWS, and/or Azure
What we offer:
  • A Flexible PTO policy
  • A $1,500 annual Learning & Development Stipend
  • Frequent company-sponsored team celebrations
  • Access to an Employee Assistance Program
  • Access to Headspace, a mental health app
  • A flat 3% contribution to your retirement account
  • A high degree of flexibility
  • Competitive compensation
  • Generous parental, medical, and bereavement policies
  • 401K contribution and stock options
  • Full medical, dental, and vision benefits
  • New Hire Swag and IT Welcome boxes
  • Structured semi-annual 360° performance reviews

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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