Federal Customer Success Executive Jobs

New

Federal Customer Success Executive

The Federal Customer Success Executive owns the post-deployment experience betwe...

Location

United States , Phoenix

Salary:

86250.00 - 138000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
3+ years’ experience in a customer-facing role
Proven track record of successfully building and nurturing Federal agency customer relationships
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Job Responsibility

Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
Learn and share industry best practices in order to solve customer needs
Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer
Have high availability to assist with customers, including after business hours as needed
Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders
Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Vice President of Customer Success

Makpar is seeking an experienced Vice President of Customer Success to lead our ...

Location

United States

Salary:

Not provided

Makpar

Expiration Date

Until further notice

Requirements

15+ years of experience working directly with or within the federal government, including roles within federal agencies, government contracting, or public-sector consulting
Proven experience cultivating and managing senior-level federal client relationships
Strong understanding of federal procurement processes, acquisition lifecycle, and government contracting practices (FAR, agency-specific regulations, etc.)
Demonstrated success in customer success, account management, business development, or capture-support roles in a federal contracting environment
Ability to translate customer needs into actionable strategies for sales, capture, and delivery teams
Exceptional communication and interpersonal skills, with the ability to engage confidently with federal executives
Strategic thinker with the ability to create long-term account plans and identify new opportunities
Prior experience supporting capture teams or BD organizations in federal contracting
Experience working at or directly interfacing with the IRS or other major civilian agencies
Background in developing or supporting customer success frameworks within a professional services or consulting organization

Job Responsibility

Serve as the primary senior relationship owner for key federal clients, ensuring strong trust, strategic alignment, and ongoing satisfaction
Maintain deep understanding of customer mission, pain points, modernization priorities, and organizational dynamics to ensure Makpar solutions directly support client outcomes
Lead and implement account-growth strategies that strengthen long-term partnerships and expand Makpar’s footprint within major federal agencies
Facilitate executive-level client conversations, strategic reviews, and roadmap discussions
Act as the go-to domain-expert for Capture Managers on agencies such as the IRS and other priority accounts
Provide pre-sales support including requirements interpretation, customer insights, competitive intelligence, relationship mapping, and solution shaping
Partner with Growth, BD, and Capture teams to develop win themes, positioning strategies, and customer-aligned messaging
Support smooth handoff between sales, delivery, and customer success—ensuring expectations, commitments, and success criteria are clearly aligned
Align customer success efforts with Makpar’s growth objectives, ensuring that opportunities are tied to tangible mission impact and sustainable client relationships
Provide thought leadership on federal trends, acquisition approaches, agency priorities, and customer engagement best practices

Fulltime

Account Executive, Federal

Figma is growing our team of passionate creatives and builders on a mission to m...

Location

United States , San Francisco; New York

Salary:

165000.00 - 190000.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

Experience closing sales, over multiple years, for a software or SaaS business with an Enterprise book of customers (5000+ FTEs), selling to executives
Consistent performance meeting pipeline generation targets for net new business
Demonstrated experience successfully managing complex sales cycles (6 months+)
A sales methodology and process that creates value for customers

Job Responsibility

Create and manage a pipeline of Enterprise accounts, focused on Federal Civilian/DoD agencies, to consistently meet or exceed quarterly and annual sales targets
Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (5000+ FTEs)
Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term
Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities
Manage a book of business by tiering accounts and initiating techniques to save contractions
Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success
Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities

What we offer

equity
health, dental & vision
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement

Fulltime

New

Account Executive - Federal Civilian

The best salespeople achieve the most when they are selling outstanding products...

Location

United States , Atlanta

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in related field/degree
5-10+ years of direct selling experience
Minimum of 2 years experience as an Enterprise Account Executive, selling complex technologies at the enterprise level to Federal Civilian agencies
History of consistent quota achievement
Examples of landing new customer logos
Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory
Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organization, cross functionally with the customer success team and externally across customer and partner ecosystems
Platform sales experience
Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value
A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals

Job Responsibility

Navigating complex accounts, top of funnel activity & prospecting while effectively managing a complex sales cycle (approximately 6-12 months) to a successful close

What we offer

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training
Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education
Community: We’ll immerse you into our community rooted in respect starting on day one
Appian fosters inclusivity through our 8 employee-led affinity groups
These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company

New

Account Executive - Federal Government Canada

We are seeking an Account Executive to join our Federal Sales team in Ottawa. Th...

Location

Canada , Ottawa

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

5-10+ years of direct selling experience
Minimum of 2 years experience as an Enterprise Account Executive selling complex technologies to the Federal Community
History of consistent quota achievement
Prior experience in winning new customer logos
Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory

Job Responsibility

Navigating all steps of sales cycles
Leading a geographic territory
Building prospective top of funnel activity
Effectively managing a complex sales cycle to a successful close
Leveraging internal resources within the larger sales organization
Working cross functionally with the customer success team and externally across customer and partner ecosystems
Using company-wide success and use cases as a blueprint and adding own ideas and vertical knowledge
Delivering in-person and virtual presentations to LOB & IT audiences
Performing client discovery, communicating ROI and building business value
Acting as a trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals

What we offer

Training and Development during onboarding
Department-specific training
Continuous learning
Dedicated mentorship
First-Friend program for new hires
Growth and development opportunities
Leadership program for new and aspiring managers
Comprehensive library of specialized department training through Appian University
Skills based training
Tuition reimbursement

Fulltime

New

Account Executive - Federal Healthcare

The Account Executive role is responsible for navigating complex accounts, top o...

Location

United States , McLean

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organization, cross functionally with the customer success team and externally across customer and partner ecosystems
Platform sales experience
Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value
A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals
Actively seeking to understand industry trends to help position against competitors
Bachelor's degree in related field/degree
5-10+ years of direct selling experience and a minimum of 2 years experience as an Enterprise Account Executive, selling complex technologies at the enterprise level to Federal Civilian agencies
History of consistent quota achievement
Examples of landing new customer logos
Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory

Job Responsibility

Navigating complex accounts, top of funnel activity & prospecting while effectively managing a complex sales cycle (approximately 6-12 months) to a successful close

What we offer

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training
Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education
Community: We’ll immerse you into our community rooted in respect starting on day one
Appian fosters inclusivity through our 8 employee-led affinity groups

Fulltime

Account Executive, Federal UAS Programs

Airspace Link is seeking a Federal Account Executive to lead our efforts in expa...

Location

Salary:

Not provided

Airspace Link

Expiration Date

Until further notice

Requirements

7+ years of experience in sales, business development, or program management focused on federal agencies, defense, homeland security, or aviation sectors
Experience with federal procurement processes (RFI/RFP, Grants, GSA schedules, OTAs, or cooperative agreements) and how software or technology solutions are bought
Demonstrated ability to build trusted relationships with senior federal officials, program managers, and decision-makers
Strong understanding of or interest in UAS, aviation, airspace management, or related technologies
Exceptional communication and consultative selling skills
A self-starter mindset with ownership mentality
thrives in a startup environment where flexibility and initiative are essential
Proven track record of meeting or exceeding sales targets or successfully managing large-scale federal programs
Experience working with or within federal contractors, integrators, or agencies is highly desirable

Job Responsibility

Own the federal sales cycle — from prospecting and outreach through proposal, negotiation, and close
Develop new relationships with key federal agencies (e.g., DHS, DoD, DOT, DOJ, FEMA) and related offices or program teams involved in UAS policy, security, and infrastructure
Engage as a trusted advisor, understanding each agency’s mission, challenges, and procurement process to position Airspace Link as a strategic partner
Work cross-functionally with internal teams — including the Product Team, Partnerships, Customer Success, and Proposal Management — to craft compelling White Paper and RFI/RFP responses and tailored demonstrations
Collaborate with strategic partners (e.g., technology providers, federal service contractors, or lobbyist partners) to jointly pursue opportunities and navigate procurement pathways
Track and manage the sales pipeline using CRM tools (HubSpot) and communicate progress through regular forecasting and reporting
Contribute to go-to-market strategy for the federal sector by identifying emerging opportunities, programs, and funding streams aligned with Airspace Link’s capabilities
Lay the foundation for a future federal sales function — helping to define best practices, processes, and partnerships as the business grows

What we offer

Competitive salary, commission structure, and benefits package, including stock options, health insurance, retirement plans, and paid time off

Fulltime

Enterprise Account Executive

We are seeking a hardworking, driven individual with superb energy, passion and ...

Location

United States , Sacramento; Seattle; Texas

Salary:

280000.00 - 320000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

5-10+ years of quota-carrying software/hardware technology or channel sales with focus on building a greenfield territory and landing new business
2+ years selling technical solutions or products to the Department of Veterans Affairs is a requirement
Proven track record of success in a sales-driven organization selling a highly complex technical solution
Must be willing and able to travel
Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents
Customer-focused with extensive experience developing customer relationships within Federal accounts
Experience managing longer, complex sales cycles
Experience collaborating with an internal channel partner team to sell through and with channel partners is a plus
Relevant software or hardware industry experience in any of the following domains
security software or hardware, computer networking and “how the internet works”, subscription, SaaS, or Cloud software is a plus

Job Responsibility

Develop and Implement a comprehensive territory plan
Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on net new business sales
Meet or exceed individual targets and contribute to the overall team and company success
Initiate and manage expansion discussions to drive customer retention
Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to establish channel partner initiatives
Drive business growth and enhance market presence through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events and market sector knowledge/intelligence
Gain an in-depth and detailed understanding of Verkada’s business and products to confidently sell to Federal accounts within your territory
Create effective presentations and proposals
create urgency to drive deal closure, negotiate pricing and contractual agreements
Provide account analysis, quarterly business reviews, and accurate revenue forecasts

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

Federal Customer Success Executive

Axon

Location:
United States , Washington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 23, 2025

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