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Axon Logo Axon · Customer Service

Federal Customer Success Executive

United States, Phoenix 86250.00 - 138000.00 USD / Year · Job Posted December 23, 2025
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Job Description

The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers, driving value realization and return on the client’s investment. Successful Customer Success Executives are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows by adoption of Axon Evidence features.

Job Responsibility

  • Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
  • Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
  • Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
  • Learn and share industry best practices in order to solve customer needs
  • Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer
  • Have high availability to assist with customers, including after business hours as needed
  • Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders
  • Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms

Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years’ experience in a customer-facing role
  • Proven track record of successfully building and nurturing Federal agency customer relationships
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in high-stress situations

What we offer

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
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