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Works with a team to solve technical issues across a broad range of technologies providing Cloud Services solutions for customers. Responsible for monitoring, managing and administering the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through customer contact channels in a hybrid environment.
Job Responsibility:
Solve technical issues across technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions
Apply advanced troubleshooting techniques and solution-oriented approaches
Take end-to-end ownership and communication of solutions
Monitor, manage and administer health, capacity & performance of Cloud Services
Architect and develop tailored solutions
Incident & problem resolution
Change, performance & capacity management
Customer Support and Troubleshooting
Technical Guidance
Case Management
Escalation Management
Documentation and Knowledge Base contribution
Collaboration with Internal Teams
Process Improvement
Mentoring and training junior support engineers
Requirements:
US Citizen
Secret Clearance Required
Security Plus or higher Security Certification (CISSP, CASP, etc)
6-8 years of hands-on experience in IT systems, cloud services, and technical troubleshooting
Expertise in at least two of: Backup and Recovery Solutions (Cohesity, Zerto, VMware DRS), Operating Systems (Linux and Windows), Containerization and Orchestration (OpenShift, Kubernetes, Docker), Automation and Configuration Management (Ansible, Chef, Puppet), Virtualization Technologies (VMware vSAN, vSphere, ESXi, KVM), Cloud Management and Orchestration (Morpheus), IT Service Management (ServiceNow), Networking and Software-Defined Networking (Aruba NSX, Juniper QFX10k)
Bachelor's degree preferred or Associate degree holder with 6-8 years experience
Nice to have:
AWS Certified Solution Architect
Microsoft Certified Azure Solution Architect
Google Certified Professional Cloud Architect
VMware Certified Professional
OS Level certifications
Experience with storage solutions like Alletra MP
Experience with Rancher for orchestration
Familiarity with multi-cloud and hybrid-cloud architectures
Experience integrating technologies into secure environments following DoD standards
Proficiency in scripting languages (Python, PowerShell)
Understanding of DevOps principles including CI/CD pipelines
Experience with Operating system-level security hardening and compliance frameworks
What we offer:
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Flexible work arrangements
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
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