Federal Cloud Services Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

105500.00 - 243000.00 USD / Year

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Job Description:

Solves technical issues across a broad range of technologies providing Cloud Services solutions for customers; Applies advanced troubleshooting techniques and develops tailored solutions; Manages health, capacity & performance of Cloud Services; End-to-end ownership of solutions from deployment to end-of-life; Innovates and impacts major components of products or services; Leads or participates in cross-functional initiatives.

Job Responsibility:

Incident Management: Responding to customer support tickets and incidents related to cloud services
Problem Diagnosis: Analyzing customer configurations, logs, and metrics to identify root causes
Technical Guidance: Providing expert technical guidance to customers on best practices
Case Management: Managing customer support cases through lifecycle
Escalation Management: Escalating complex technical issues
Deep Product Knowledge: Maintaining in-depth knowledge of cloud services
Cross-Service Expertise: Supporting diverse customer use cases
Documentation Contributions: Contributing to knowledge bases and troubleshooting guides
Customer Advocacy: Advocating customer needs
Collaboration: Collaborating with engineering and internal teams for defined solutions
Mentorship: Mentoring junior support engineers.

Requirements:

US Citizenship Required
Secret Clearance Required
DD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc)
AWS Certified Solution Architect
Microsoft Certified Azure Solution Architect
Google Certified Professional Cloud Architect
VMware Certified Professional
Bachelor’s degree preferred or Associate degree holder (technical field) with 6–8 years working experience in related fields desired
Expertise in configuring, managing, and troubleshooting backup and disaster recovery tools
In-depth knowledge of both Linux and Windows operating systems, including installation, configuration, administration, and performance tuning
Hands-on experience with modern container platforms such as OpenShift, Kubernetes (K8s), and Docker
Strong background in automating infrastructure tasks using tools like Ansible, Chef, or Puppet
Extensive knowledge of VMware technologies, including vSAN, vSphere, and ESXi
Expertise with cloud management platforms like Morpheus
Strong understanding of ITSM frameworks, with proficiency in using tools like ServiceNow
Deep understanding of SDN concepts, including Aruba NSX and Juniper QFX10k
Preferred skills in scripting languages (Python, PowerShell)
Understanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git
Experience integrating technologies following DoD standards and compliance requirements.

Nice to have:

Experience with storage solutions like Alletra MP
Experience with Rancher for orchestration is a bonus
Experience in creating automated workflows within ITSM platforms
Additional OS Level certifications
Strong Communication and customer service skills.

What we offer:

Health & Wellbeing benefits
Support for physical, financial, and emotional wellbeing
Career development programs
Inclusive culture
Flexibility to manage work and personal needs.

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Federal Cloud Services Engineer