CrawlJobs Logo

Feature Impact – Content Operations Assistant

4media-group.com Logo

4media group

Location Icon

Location:

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

You are the person who double-checks links, formatting, and deliverables so teams can celebrate rather than troubleshoot. The Content Operations Assistant is detail-oriented and keeps print and online content moving smoothly, from capture to scheduling to reporting. You are also a collaborative, cross-train-ready teammate who stays calm and organized.

Job Responsibility:

  • Capture and process all print and online placements, ensuring accuracy from intake to reporting
  • Schedule content across online channels using ERP systems
  • Perform quality control checks to verify article links, formatting and publish readiness
  • Track project performance to ensure all projects meet guaranteed deliverables
  • Upload project files to third-party content platforms (newswire/distribution services)
  • Maintain/update customer media database and support partner audits/data cleanups

Requirements:

  • Experience in data entry, scheduling and quality assurance
  • Proficient with computer technology and software
  • Organized, flexible and team-oriented
  • Strong attention to detail
  • Friendly, positive, curious and outgoing
  • Reliable and responsive with deadlines and deliverables
What we offer:
  • 401(k)
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Health savings account
  • Paid time off

Additional Information:

Job Posted:
May 06, 2026

Work Type:
Remote work
Icon
4media group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Feature Impact – Content Operations Assistant

North Valley and Sierra Regional Team Intern

PG&E is seeking a Summer Intern to support primarily External Communications eff...
Location
Location
United States , Chico
Salary
Salary:
20.22 - 34.07 USD / Hour
pge.com Logo
PG&E Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuing a Bachelors or Master’s degree in Business, Communications, Public Relations, Marketing, Journalism, Digital Media, or a related major
  • Students must be continuing their education towards degree during and/or after the internship returning to school full-time in the Fall of 2026
  • Must have a valid driver’s license prior to start date
Job Responsibility
Job Responsibility
  • The development and execution of social media content for Region 2 across internal and external platforms
  • Capturing and editing short-form video content highlighting field operations, community events, safety initiatives, and customer impact stories
  • Assisting with planning and producing regional video features, including scripting, filming, and post-production editing
  • Partnering with regional leadership to identify storytelling opportunities aligned with business priorities
  • Drafting engaging captions, posts, and digital content tailored to target audiences
  • Tracking social media performance metrics and provide insights to improve engagement
  • Ensuring all communications align with PG&E brand standards and messaging guidelines
  • Support event coverage and real-time digital storytelling when appropriate
  • Notetaking during Daily Operating Reviews (DORs) and Monthly Operating Reviews (MORs)
  • Contributing content to the monthly regional newsletter
Read More
Arrow Right

Content Specialist, Customer Education

As a Content Specialist, you’ll play a critical role in developing, organizing, ...
Location
Location
Salary
Salary:
94000.00 - 126000.00 USD / Year
harvey.ai Logo
Harvey
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-4+ years of experience creating knowledge content for SaaS products (Help Center articles, KB documentation, training guides)
  • Comfortable working in fast release cycles within a startup environment, with high attention to detail
  • Background in customer service or support, or a strong grasp of support workflows and how to enable them through clear content
  • Excellent writing and editing skills, with the ability to explain technical concepts simply for non-technical audiences
  • Instructional design know-how (e.g., chunking, progressive disclosure, step-by-step guidance) applied in written and visual formats
  • Organizational strength, with hands-on experience maintaining a content library or knowledge hub (tagging, indexing, version control)
  • Experience collaborating with Product, Marketing, and Support teams
Job Responsibility
Job Responsibility
  • Create and maintain clear, concise informational articles and how-to guides
  • Revise and update content alongside product releases to ensure information is accurate and accessible
  • Process content requests from internal teams, editing existing content and creating new materials
  • Translate complex support workflows, policies, and system processes into clear, step-by-step documentation
  • Enhance articles with visuals (screenshots, charts, videos) and ensure formatting supports readability and quick comprehension
  • Maintain consistent terminology, tone, and style across articles to ensure audiences receive clear, aligned guidance
  • Regularly review customer questions, search behavior, and feedback to identify unclear or missing content, and update articles proactively to improve the usefulness of self-service resources
  • Periodically test content from a user perspective to ensure information is easy to locate, accurate, and actionable
  • Track article performance (views, deflection rate, feedback) to inform content improvements
  • Ensure knowledge bases are well-structured, tagged, and formatted to maximize accuracy and relevance when surfaced through search or self-service experiences
What we offer
What we offer
  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO
  • equity plan
  • bonus
  • Fulltime
Read More
Arrow Right

Content Specialist, Customer Education

As a Content Specialist, you’ll play a critical role in developing, organizing, ...
Location
Location
United States , San Francisco
Salary
Salary:
94000.00 - 126000.00 USD / Year
harvey.ai Logo
Harvey
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-4+ years of experience creating knowledge content for SaaS products (Help Center articles, KB documentation, training guides)
  • Comfortable working in fast release cycles within a startup environment, with high attention to detail
  • Background in customer service or support, or a strong grasp of support workflows and how to enable them through clear content
  • Excellent writing and editing skills, with the ability to explain technical concepts simply for non-technical audiences
  • Instructional design know-how (e.g., chunking, progressive disclosure, step-by-step guidance) applied in written and visual formats
  • Organizational strength, with hands-on experience maintaining a content library or knowledge hub (tagging, indexing, version control)
  • Experience collaborating with Product, Marketing, and Support teams
Job Responsibility
Job Responsibility
  • Create and maintain clear, concise informational articles and how-to guides
  • Revise and update content alongside product releases to ensure information is accurate and accessible
  • Process content requests from internal teams, editing existing content and creating new materials
  • Translate complex support workflows, policies, and system processes into clear, step-by-step documentation
  • Enhance articles with visuals (screenshots, charts, videos) and ensure formatting supports readability and quick comprehension
  • Maintain consistent terminology, tone, and style across articles to ensure audiences receive clear, aligned guidance
  • Regularly review customer questions, search behavior, and feedback to identify unclear or missing content, and update articles proactively to improve the usefulness of self-service resources
  • Periodically test content from a user perspective to ensure information is easy to locate, accurate, and actionable
  • Track article performance (views, deflection rate, feedback) to inform content improvements
  • Ensure knowledge bases are well-structured, tagged, and formatted to maximize accuracy and relevance when surfaced through search or self-service experiences
What we offer
What we offer
  • Offers Equity
  • Offers Bonus
  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO
  • Fulltime
Read More
Arrow Right

Content Specialist, Customer Education

As a Content Specialist, you’ll play a critical role in developing, organizing, ...
Location
Location
United States , New York
Salary
Salary:
94000.00 - 126000.00 USD / Year
harvey.ai Logo
Harvey
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-4+ years of experience creating knowledge content for SaaS products (Help Center articles, KB documentation, training guides)
  • Comfortable working in fast release cycles within a startup environment, with high attention to detail
  • Background in customer service or support, or a strong grasp of support workflows and how to enable them through clear content
  • Excellent writing and editing skills, with the ability to explain technical concepts simply for non-technical audiences
  • Instructional design know-how (e.g., chunking, progressive disclosure, step-by-step guidance) applied in written and visual formats
  • Organizational strength, with hands-on experience maintaining a content library or knowledge hub (tagging, indexing, version control)
  • Experience collaborating with Product, Marketing, and Support teams
Job Responsibility
Job Responsibility
  • Create and maintain clear, concise informational articles and how-to guides
  • Revise and update content alongside product releases to ensure information is accurate and accessible
  • Process content requests from internal teams, editing existing content and creating new materials
  • Translate complex support workflows, policies, and system processes into clear, step-by-step documentation
  • Enhance articles with visuals (screenshots, charts, videos) and ensure formatting supports readability and quick comprehension
  • Maintain consistent terminology, tone, and style across articles to ensure audiences receive clear, aligned guidance
  • Regularly review customer questions, search behavior, and feedback to identify unclear or missing content, and update articles proactively to improve the usefulness of self-service resources
  • Periodically test content from a user perspective to ensure information is easy to locate, accurate, and actionable
  • Track article performance (views, deflection rate, feedback) to inform content improvements
  • Ensure knowledge bases are well-structured, tagged, and formatted to maximize accuracy and relevance when surfaced through search or self-service experiences
What we offer
What we offer
  • Offers Equity
  • Offers Bonus
  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO
  • Fulltime
Read More
Arrow Right

Senior UX Writer

Are you a clear, systems-minded storyteller who turns complex ideas into simple,...
Location
Location
United States , Newton Center
Salary
Salary:
55.00 - 65.00 USD / Hour
solomonpage.com Logo
Solomon Page
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6+ years of experience in UX Writing or Content Design for digital products within cross-functional teams
  • A portfolio demonstrating clear, outcome-oriented in-product writing (flows, states, experiments) across mobile and web
  • Mastery of concise, action-oriented microcopy
  • strong command of information hierarchy, IA labels, and error/recovery messaging
  • Experience planning and interpreting usability and A/B tests
  • ability to articulate content decisions using research and data
  • Fluency with Figma and content tooling (e.g., content libraries, string management)
  • ability to produce developer-ready content specs
  • Excellent written and verbal communication skills, including presenting rationale to technical and non-technical audiences
  • Strong command of grammar and style, with the ability to align to brand tone and voice
Job Responsibility
Job Responsibility
  • Craft high-impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption—creating a cohesive experience across mobile and web
  • Write and refine in-app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment
  • Define the right information at the right moment through empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load
  • Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence
  • Collaborate with Data and Analytics to establish content success measures (task completion, comprehension, error rate, CSAT, readability) and use insights to prioritize improvements
  • Maintain and evolve content standards, voice and tone guidance, lexicons, and structured content models for multi-channel use (including localization)
  • Contribute content patterns and guidance to the design system (Figma components and content specifications), documenting rules for naming, states, and reusability
  • Ensure content meets accessibility and regulatory requirements, writing to WCAG-aligned readability, semantic clarity, and assistive technology needs
  • Co-define product and content hypotheses within the pod
  • plan research to validate language, concepts, and IA labels
What we offer
What we offer
  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits
Read More
Arrow Right

Regulatory Compliance Analyst

Virta Health is on a mission to reverse metabolic disease in one billion people....
Location
Location
United States
Salary
Salary:
60000.00 - 70000.00 USD / Year
virtahealth.com Logo
Virta Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • Interest and/or experience in healthcare, digital health, or regulated industries
  • Strong organizational and time-management skills
  • Attention to detail and ability to work accurately with documentation and data
  • Clear written and verbal communication skills
  • Ability to manage multiple tasks and deadlines while seeking guidance and feedback as needed
  • Comfort using Google Workspace tools (Docs, Sheets, Slides)
Job Responsibility
Job Responsibility
  • Acting as first point of contact for all inbound compliance queries, routing matters as necessary to appropriate team members and tracking completion
  • Supporting and coordinating recurring compliance tasks that help mitigate regulatory risk to the company
  • Assisting and collaborating on Virta's risk assessment, hotline investigations, and compliance audits
  • Coordinating responses to internal and external audit and data requests by gathering and organizing documentation
  • Maintaining corporate records and minute books for Compliance Committee, Patient Events Committee, and Board meetings
  • assist with drafting minutes
  • Assisting with maintaining corporate calendar and tracking regulatory deadlines and maintaining legal and compliance policies, including annual reviews/updates
  • Managing the Legal team internal website: upload new templates, training, forms, and guides and help create new content to support the legal support process and provide opportunities for self-service
  • Assisting Privacy team with documentation and tracking related to incidents and investigations
  • Assisting with intake, tracking and responding to patient privacy rights requests (access, amendment, accounting of disclosures)
What we offer
What we offer
  • Offers Equity
  • Fulltime
Read More
Arrow Right

Growth Hacker

Influur is redefining how advertising works, through creators, data, and AI. Our...
Location
Location
United States , New York
Salary
Salary:
Not provided
influur.com Logo
Influur
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Define and own the cross-channel growth strategy across the entire user journey, from awareness to referral
  • Lead GTM strategy for a new product in close partnership with the Marketing Director and cross-functional leaders
  • Identify, prioritize, and execute high-impact experiments that drive user acquisition, activation, retention, and revenue
  • Partner closely with Product, Tech, and Data teams to align growth initiatives with the product roadmap and company priorities
  • Develop scalable frameworks for rapid experimentation, measurement, and iteration across channels and lifecycle stages
  • Manage and optimize all growth channels: paid, organic, lifecycle, product-led, community, partnerships, and emerging platforms
  • Build and scale growth loops that leverage product features, user behavior, and network effects to compound impact over time
  • Design and execute full-funnel campaigns that unify creative, data, and product insights
  • Experiment with unconventional growth levers (AI-driven personalization, creator co-creation, viral referral mechanics, UGC amplification, gamified experiences, and more)
  • Explore underutilized or emerging platforms for guerrilla-style growth and new demand pockets
Job Responsibility
Job Responsibility
  • Define and own the cross-channel growth strategy across the entire user journey, from awareness to referral
  • Lead GTM strategy for a new product in close partnership with the Marketing Director and cross-functional leaders
  • Identify, prioritize, and execute high-impact experiments that drive user acquisition, activation, retention, and revenue
  • Partner closely with Product, Tech, and Data teams to align growth initiatives with the product roadmap and company priorities
  • Develop scalable frameworks for rapid experimentation, measurement, and iteration across channels and lifecycle stages
  • Manage and optimize all growth channels: paid, organic, lifecycle, product-led, community, partnerships, and emerging platforms
  • Build and scale growth loops that leverage product features, user behavior, and network effects to compound impact over time
  • Design and execute full-funnel campaigns that unify creative, data, and product insights
  • Experiment with unconventional growth levers (AI-driven personalization, creator co-creation, viral referral mechanics, UGC amplification, gamified experiences, and more)
  • Explore underutilized or emerging platforms for guerrilla-style growth and new demand pockets
What we offer
What we offer
  • Competitive equity in a venture-backed company shaping the future of music influencer marketing
  • Access to elite tools, AI copilots, and a team that builds daily at top speed
  • Remote flexibility + health benefits
Read More
Arrow Right

Social Media Manager - Insurance & Business Services Specialist

As a Social Media Manager - Insurance & Business Services Specialist at 321, you...
Location
Location
United States , Orlando
Salary
Salary:
60000.00 - 75000.00 USD / Year
321 Brand + Social House
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in social media management, preferably in an agency environment managing multiple client accounts simultaneously
  • 2+ years of direct experience managing social media for insurance brands (home insurance, auto insurance, personal lines) or financial services organizations required
  • Proven track record developing and executing successful social media strategies for insurance, business services, professional services, or B2B brands
  • Experience managing social media for insurance companies, insurance agencies, roofing companies, legal firms, real estate professionals, healthcare providers, or similar business services industries is highly valued
  • Deep understanding of insurance consumer behavior, purchase considerations, and content that drives trust and engagement in the insurance category
  • Knowledge of insurance industry regulations and advertising compliance requirements across multiple states/jurisdictions
  • Familiarity with insurance products, coverage types, claims processes, and industry terminology
  • Strong writing skills with ability to craft platform-appropriate content that resonates with insurance consumers and professional audiences while maintaining regulatory compliance
  • Expertise across major social media platforms including Facebook, Instagram, LinkedIn, TikTok, and YouTube, with deep understanding of platform-specific best practices
  • Proficiency with AI-powered content creation tools (ChatGPT, Claude, Jasper, Copy.ai, or similar) with demonstrated ability to produce high-quality, on-brand content efficiently
Job Responsibility
Job Responsibility
  • Develop comprehensive social media strategies for multiple insurance and business services client accounts that align with business objectives, target audiences, and brand positioning
  • Create insurance-specific content strategies that address the full customer lifecycle: awareness, quote consideration, policy purchase, claims experience, and renewal/retention
  • Understand and optimize for insurance consumer behavior including comparison shopping, life event triggers (home purchase, vehicle purchase, marriage, relocation), and seasonal patterns
  • Conduct competitive analysis, audience research, and platform audits to identify opportunities in insurance and business services verticals
  • Define content pillars, messaging frameworks, and brand voice guidelines tailored to insurance audiences and professional service consumers
  • Develop strategies that build trust and credibility for insurance brands while addressing common concerns (price transparency, claims reputation, coverage clarity, customer service quality)
  • Establish KPIs and success metrics for each client account, tracking performance against goals for reach, engagement, quote generation, and business impact
  • Leverage AI tools to analyze audience insights, predict content performance, and optimize strategy based on data-driven insights
  • Stay current on platform algorithm changes, emerging features, and social media trends in insurance marketing, adapting strategies to maximize organic reach
  • Monitor insurance industry trends, regulatory changes, and competitive landscape to inform content strategy
What we offer
What we offer
  • Health, dental, and vision insurance
  • 401K after one year of employment
  • 2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]
  • 3 Sick/Mental Health Days
  • 8 Hours Volunteer Time
  • Additional PTO at holiday and management discretion
  • Paid parental leave
  • Professional development opportunities
  • Leadership training opportunities and career advancement pathways
  • A collaborative, creative, and ambitious team environment
  • Fulltime
Read More
Arrow Right