FD Agent, Marriott Bonvoy

FD Agent

Marriott Bonvoy

Location:
China, Nanjing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Front Desk Agent position at The Westin Nanjing Xuanwu Lake, responsible for processing guest check-ins/check-outs, room assignments, payment processing, and providing excellent guest service while maintaining company standards and policies.

Job Responsibility:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns
follow up to ensure each has been met to guests' satisfaction
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Notify Loss Prevention/Security of any reports of theft

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice to have:

Passionate
Active and takes pride in maintaining well-being
Optimistic
Adventurous

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Commitment to non-discrimination
Empowering work environment
Focus on well-being

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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