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Fcm intermediate travel consultant

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Flight Centre Brand

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Location:
South Africa , Cape Town

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

FCM's service offering is simple; we provide our clients with the simple, cost-effective answers to business travel management through a highly personalised services tailored to meet our client's individual requirements. Our ideal candidate will have a minimum of 3 years travel consulting experience along with buckets of ambition and an insatiable appetite for making solid relationships and delivering impeccable service to successfully combine travel management and a new career step into leadership.

Job Responsibility:

  • Plan and coordinate domestic, regional and international travel arrangements for all customers
  • Manage complex itineraries, including multiple destinations, visa requirements, and special accommodations
  • To provide strong organizational skills, attention to detail, knowledge of travel industry trends, and excellent customer service
  • To be a custodian and assist in ensuring the customer's Online Adoption
  • To service, retain and grow the portfolio
  • ensuring optimum levels of service are maintained at all times
  • Ensure enquiries are actioned as per agreed SLA
  • Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards of service
  • Ensure that all the organization's business travel is well-organized, cost-effective, and compliant with company policies, ultimately contributing to the success and efficiency of the business
  • Assisting and supporting your Team in all aspects of the FCM business environment
  • including: Customer service and satisfaction
  • Implementation and adherence to the FCM daily, weekly and monthly systems
  • Achievement of financial results and KPI's
  • Maintaining communication between team members
  • Maintaining an overall positive office environment

Requirements:

  • Embrace company philosophy, values and change
  • Excellent communication skills
  • Ability to manage change and exceptional customer service
  • Ability to handle high volumes of business
  • The drive, determination and focus to co-lead a successful business
  • Minimum 3 years proven sales ability with consistent figures in a travel manager or travel consultant role
  • GDS proficiency with Amadeus
What we offer:
  • Above market earnings plus uncapped incentives plus super
  • Tailor your ideal work-life balance with hybrid arrangements
  • Free health and wellness consultations
  • Free financial planning consultations
  • Award winning Flight Centre employee benefits
  • Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
  • Global career advancement/travel opportunities
  • Leadership Programs & further education, training and development
  • Giving Bank & Volunteer Leave
  • Employee share scheme
  • The opportunity to play an integral role in the growth of the business
  • Travel discounts on flights, hotels and insurance for you, your family and friends

Additional Information:

Job Posted:
March 03, 2026

Expiration:
March 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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