Fax Infrastructure Engineer, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Iselin

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

37.02 - 69.71 USD / Hour

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Job Description:

The Fax Infrastructure Engineer will own the stability, scalability, and security of our enterprise faxing platform, with a primary focus on OpenText RightFax. You will lead operations, enhancements, and integrations for fax services that support critical business workflows.

Job Responsibility:

Support initiatives that deliver workable end to end infrastructure solutions
Participate in test planning and execution
Communicate with end users to provide timely and accurate information
Design, build, enhance and integrate infrastructure
Operate, monitor, and optimize RightFax across environments
Troubleshoot fax delivery, routing, and quality issues
Plan and execute upgrades, patching, and lifecycle management
Engineer and maintain integrations with email, document management, and applications
Configure and support FoIP components
Implement high availability, DR, backup, and recovery
Automate routine tasks using scripting languages
Establish and maintain monitoring, alerting, and capacity planning
Develop and maintain operational documentation
Partner with security, network, voice, and endpoint teams
Provide on-call support for major incidents

Requirements:

2+ years of Technology Infrastructure Engineering and Solutions experience
1+ year administering OpenText RightFax in enterprise production environment
1+ year proficiency with Windows Server, Active Directory, IIS, and Microsoft SQL Server
1+ year strong knowledge of enterprise telephony and FoIP fundamentals
1+ year experience with packet capture and diagnostics tools
1+ year scripting proficiency in PowerShell, Python, or similar
1+ year experience working within formal change, incident, and problem management processes

Nice to have:

Experience with RightFax Connect and migration from legacy on-prem fax transport
Experience with Biscom FAXCOM or other fax platforms
Familiarity with session border controllers and carrier interop
Exposure to cloud fax and modern integration patterns
ITIL Foundation certification
Experience producing audit-ready documentation
OpenText RightFax training or certification

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance
Critical illness insurance
Accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fax Infrastructure Engineer