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Microsoft 365 continues to experience incredible growth as the company focuses on its productivity cloud strategy and enabling secure remote work for its customers. As part of Microsoft Engineering, The FastTrack team has a primary role driving this strategy and is looking for individuals that share the passion to drive business value and customer success through the use of Microsoft 365 and related technologies. The FastTrack team is looking for FastTrack Architect to support a portfolio of enterprise customers to deploy the Microsoft 365 suite aligned by three solution areas: (1) Copilot (2) Security and Compliance and (3) W365. In partnership with the Microsoft field sales and services teams (STU, ATU, M&O, Services), this role supports customers to transform their business and IT environments through adoption and usage of Microsoft 365.
Job Responsibility:
Engage and develop deep relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment
Trusted technical advisor to provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans
Ensure FastTrack scale resources and Partners deliver that plan with the customer and resolve any escalations or delays
Serves as the chief deployment coordinator, demonstrating both technical and project governance capabilities
Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment, engaging with customer business and technical leaders, coordinating with the customer account teams, and delivering briefings on relevant technical solutions and strategies
Requirements:
Strong leadership skills, strategic and critical thinking as well as technical expertise on Microsoft 365 deployment and products
Excellent customer communication skills and ability to collaborate within and outside Microsoft while dealing with Senior technical and business leaders
Technical proficiency of the Microsoft 365 Copilot (Intermediate level across M365 suite, Expert level on at least one workload (Modern Management, Data Security or Threat Protection)
Expertise and Ability to explain technical scenarios, roadmap, key solutions, and technical architectures supported by Microsoft 365
Great customer facing skills including the ability to rapidly establish and maintain personal and organizational credibility with Customers and Partners through deep delivery knowledge and effective communication
Proven track record delivering on team revenue or usage targets
Ability to collaborate effectively with field and product teams to ensure customer success
Microsoft 365 planning and deployment experience with enterprise customers
Expertise and ability to explain key solutions and technical architectures in Microsoft 365 and associated technologies
Growth mindset: drive to stay up to date with changes to enterprise technology
Travel up to 25%
4 to 10+ years technical consulting, IT administration, support, project management, customer success management, or related work
Nice to have:
Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
One of the following: Professional experience as a senior technical resource with regular customer interactions
Bachelor’s degree or higher in Engineering or Computer Science