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Fast Track Booking Clerk

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Great Western Hospitals NHS Foundation Trust

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Location:
United Kingdom , Swindon

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

24465.00 GBP / Year
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Job Description:

An opportunity has arisen for a self-motivated individual, to join the Fast Track booking Team at the Great Western Hospital (Based at Orbital Offices North Swindon). You will have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.

Job Responsibility:

  • Provide an excellent, professional and friendly service to patients when booking their Outpatient appointments
  • Book first appointments in accordance to national Referral to Treatment guidance and Trust policy on fair access to appointments for patients, including administering direct booking e-referral appointments
  • Ensure that the administration associated with the patient appointment is completed accurately and in a timely manner, and follows Trust and departmental policies and procedures
  • Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary
  • Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made
  • Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements
  • Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies

Requirements:

  • GCSE 3 or above including Maths and English
  • NVQ 2 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role
  • Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, casenote tracking, patient transport system
  • Evidence of significant administrative experience within a customer focused environment
  • Frontline customer care
  • Current right to work in the UK which enables you to undertake the role without need of sponsorship

Nice to have:

  • ECDL qualification or other formal IT training / qualification
  • Use of internet and intranet
  • Worked in an area specialising in healthcare appointment making
  • Experience of working in an Outpatient Dept
  • Organisational awareness of NHS

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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