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Fashion Accessories Repair Craftsperson

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Location:
United States, New York

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Category:
Manufacturing

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Contract Type:
Not provided

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Salary:

83815.10 - 103536.30 USD / Year
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Job Description:

The Fashion Accessories Craftsperson is responsible for repairing all non-leather Fashion Accessories, including, but not limited to, enamel, horn, wood and lacquer that come into the Hermès boutiques. This position will require the candidate to have exceptional dexterity combined with knowledge of our products. The position will utilize general craftsman skills (screwing, unscrewing, assembly, and other craftsman skills). The Fashion Accessories Craftsperson will be responsible for knowledge of the Fashion Accessories products, methodology, and technical specifications of products, as well as luxury quality and control standards. They will handle repairs for all HOP locations and support and advise the sales personnel on all technical issues or issues relating to Fashion Accessories repairs and maintenance. The Fashion Accessories Craftsperson will also work closely with the After Sales and Operations Team of the boutiques, and the Corporate After Sales Team.

Job Responsibility:

  • Managing repairs for all HOP boutiques on enamel, horn, wood and lacquered Fashion Accessories
  • Examining client claims on products and identifying problems
  • Coordinating solutions to client problems using all necessary tools, materials and repair techniques including soldering, laser welding, reshaping, hammering, use of hand shaping, dapping forms, bracelet mandrels, vises, etc.
  • Performing repairs based on our product specifications, technical requirements, and quality standards
  • Utilize various tools and chemical solutions needed to clean, polish or refinish metal
  • Use artistic skills to restore and hand paint printed enamel jewelry
  • Creating quotes, and recording and tracking repairs via Hermès Care
  • Contribute to the safe and efficient operation of the workshop
  • clean and maintain common areas and equipment
  • Understand Hermès’ after-sales policy and repair techniques and conciliate the best interest of both HOP and its customers
  • Maintain tools, equipment and workshop space to standards
  • Be aware and support in maintaining all the stock inventory of repair parts, hardware, and consumables
  • Order the adequate repair parts and necessary products to repair to avoid the shortage of parts
  • Demonstrate thorough knowledge of the luxury retail market and competitors

Requirements:

  • 2 years of experience in a manufacturing or technical environment
  • Must be able to use a laser welder and solder, laser engrave and demonstrate creativity and artistic skill
  • Excellent analytical and deductive skills
  • Ability to find solutions and consistently meet set lead times
  • Acutely aware of client service, where complete customer satisfaction is the main objective
  • Must possess excellent communication skills to effectively communicate with clients, management and employees in boutiques and workshops
  • Meticulous and accurate in their work, with a strong sense of organization
  • Exude the spirit of Hermès through craft skills, knowledge, and experience
  • Exhibit ability to be open minded, and a capacity to work well with others
  • Solid foundation of technical skills such as Microsoft 365 and Excel
  • Must be fluent in English or prepared to learn the language as a top priority
  • Ability to lift between 0-25 lbs without assistance

Additional Information:

Job Posted:
December 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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