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Fares and Ticketing Consultant

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360 Resourcing Solutions

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Location:
United Kingdom

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Fares & Ticketing Consultant is responsible for providing expert support across airline fares, ticketing, reissues, and fare construction, ensuring accuracy, compliance, and commercial value. The role plays a critical part in supporting sales, service, and operational teams by resolving complex ticketing queries, minimising financial risk, and ensuring customers receive correct and compliant fare solutions.

Job Responsibility:

  • Provide expert advice on airline fares, fare rules, ticketing, exchanges, refunds, and reissues
  • Construct and validate complex fares, including published, negotiated, and promotional fares
  • Ensure all tickets are issued accurately and in line with airline, GDS, and BSP requirements
  • Handle ticket amendments, involuntary changes, cancellations, refunds, and ADM queries
  • Support sales and service teams with fare queries and problem resolution
  • Identify and mitigate ticketing errors and financial risk, taking corrective action where required
  • Maintain up-to-date knowledge of airline policies, fare changes, and industry regulations
  • Liaise with airlines, consolidators, and internal teams to resolve complex cases
  • Support audits and compliance checks, ensuring documentation and processes are followed
  • Contribute to continuous improvement of ticketing processes, tools, and ways of working
  • Share knowledge and best practice with colleagues, acting as a subject matter expert where required

Requirements:

  • Proven experience in airline fares and ticketing within a travel environment
  • Strong understanding of airline fare rules, ticketing procedures, and reissues/refunds
  • Experience working with a GDS (eg Galileo)
What we offer:
  • Refer a friend for £1000 bonus which is unlimited
  • Generous holiday entitlement
  • Day off for your birthday
  • Staff Awards
  • Hotel and airline discounts
  • Employee Assistance Programme

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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