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Wrexham AFC are delighted to offer paid internships for the 2026 / 27 season. This internship offers practical experience in sports operations, fan engagement, and live event delivery within a professional football club. The Fan Experience Intern will support the Stadium Experience & Fan Engagement team in improving the overall supporter journey — from purchasing tickets to arriving at the stadium, enjoying the matchday atmosphere, and leaving the ground.
Job Responsibility:
Matchday Experience Support: Assist with delivering matchday fan engagement activities around the stadium
Support the coordination of fan zones, family activities, and supporter activations
Help ensure fans receive a welcoming and positive matchday experience
Ticketing & Fan Services Support: Assist the Fan Services team with supporter enquiries where appropriate
Support the monitoring of fan feedback and common supporter questions
Help identify opportunities to improve the ticketing and supporter journey
Fan Engagement Projects: Assist with projects that enhance supporter engagement and stadium atmosphere
Support initiatives designed to improve experiences for families, young supporters, and first-time visitors
Help gather and review supporter feedback
Matchday Operations: Support the Stadium Experience team with operational preparation for matchdays
Assist with signage, supporter guidance, and fan flow where required
Help monitor the supporter experience across different areas of the stadium
Insight & Improvement: Assist with reviewing supporter feedback and surveys
Help identify trends or opportunities to improve the fan experience
Support reporting on fan engagement initiatives
Requirements:
Passion for sport and fan culture
Friendly, enthusiastic, and confident communicating with people
Organised and proactive
Able to work both independently and as part of a team
Interested in improving supporter experiences
Subject to an enhanced DBS check (with Children’s Barred list)
For students who have recently completed a relevant degree or those undertaking a required “year in industry” as part of their course