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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Fan Experience Internship

United Kingdom, Wrexham · Job Posted March 21, 2026
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Job Description

Wrexham AFC are delighted to offer paid internships for the 2026 / 27 season. This internship offers practical experience in sports operations, fan engagement, and live event delivery within a professional football club. The Fan Experience Intern will support the Stadium Experience & Fan Engagement team in improving the overall supporter journey — from purchasing tickets to arriving at the stadium, enjoying the matchday atmosphere, and leaving the ground.

Job Responsibility

  • Matchday Experience Support: Assist with delivering matchday fan engagement activities around the stadium
  • Support the coordination of fan zones, family activities, and supporter activations
  • Help ensure fans receive a welcoming and positive matchday experience
  • Ticketing & Fan Services Support: Assist the Fan Services team with supporter enquiries where appropriate
  • Support the monitoring of fan feedback and common supporter questions
  • Help identify opportunities to improve the ticketing and supporter journey
  • Fan Engagement Projects: Assist with projects that enhance supporter engagement and stadium atmosphere
  • Support initiatives designed to improve experiences for families, young supporters, and first-time visitors
  • Help gather and review supporter feedback
  • Matchday Operations: Support the Stadium Experience team with operational preparation for matchdays
  • Assist with signage, supporter guidance, and fan flow where required
  • Help monitor the supporter experience across different areas of the stadium
  • Insight & Improvement: Assist with reviewing supporter feedback and surveys
  • Help identify trends or opportunities to improve the fan experience
  • Support reporting on fan engagement initiatives

Requirements

  • Passion for sport and fan culture
  • Friendly, enthusiastic, and confident communicating with people
  • Organised and proactive
  • Able to work both independently and as part of a team
  • Interested in improving supporter experiences
  • Subject to an enhanced DBS check (with Children’s Barred list)
  • For students who have recently completed a relevant degree or those undertaking a required “year in industry” as part of their course

What we offer

  • Enhanced holidays
  • Enhanced pension
  • Enhanced sick leave
  • Health and wellbeing time off
  • Volunteering day
  • Wrexham AFC retail discounts
  • Matchday Tickets
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