Family System Specialist

• Serve as the primary liaison for Access Points within the assigned Service Planning Area
• Identify service gaps and inconsistencies in care
• escalate concerns to the Family System Manager
• Ensure Access Points adhere to FCES standards and protocols
• Respond to operational needs and provide ongoing support to Access Point staff
• Assist in the development and implementation of new resources and services
• Strengthen quality assurance processes for data collection and service tracking
• Deliver technical assistance, training, and coaching to Access Point teams
• Monitor and analyze FCES data to identify trends, gaps, and opportunities for improvement
• Collaborate with the Family System Manager to meet reporting requirements and inform strategic decisions
• Prepare regular reports, presentations, and visual data summaries (charts, graphs, etc.)
• Utilize HMIS and other data systems to generate monthly, quarterly, and annual performance reports
• Collaborate with partner agencies to address housing barriers for high-needs families
• Advocate for appropriate services and resources for unhoused or at-risk households
• Facilitate warm handoffs to service providers to ensure continuity of care
• Provide tailored support and technical guidance to Access Points serving vulnerable populations
• Co-lead monthly FCES All-User Meetings to share updates, best practices, and training opportunities
• Maintain accurate and confidential records in accordance with professional standards
• Share success stories, progress updates, and key metrics with the Family System Manager
• Participate in internal meetings, match meetings, and other FCES-related gatherings
• Represent FCES at community meetings, subcommittees, and public events
• Cultivate and strengthen partnerships with agencies and service providers across Orange County

• Bachelor’s degree in Human Services, Communications, or a related field
• equivalent experience considered
• HMIS/Clarity experience is required
• Proficiency in data management and reporting tools
• intermediate to advanced skills in Microsoft Excel
• Strong organizational, communication, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Valid California Driver’s License and current auto insurance as required by state law

Competitive benefits