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Family Support Worker

United Kingdom, Malvern, Worcestershire 28000.00 GBP / Year · Job Posted March 01, 2026
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Job Description

This is a specialist Family Assessment Centre in Worcestershire. The service adopts a strength based therapeutic approach with the aim of empowering parents to safely care for their children in the long term. The service believes that, with the right support, everyone is capable of change and everyone deserves the opportunity to make those changes. The aim is to provide robust, fair and evidenced based assessments with the child's welfare and safety at the centre of all decision making.

Job Responsibility

  • Support and observe parent's interactions with their children and provide feedback in a sensitive, non-judgmental manner
  • Encourage, role model and empower parents to meet their child's physical and emotional needs
  • Record accurate and objective records which will be used to inform the parenting assessment
  • Adopt a trauma informed PACE approach (Playfulness, Acceptance, Curiosity and Empathy) and apply these principles in daily practice with families and colleagues

Requirements

  • Communication & Interpersonal Skills
  • Ability to build trusting, non-judgmental relationships with families
  • Clear, confident communication with parents, colleagues, and external professionals
  • Active listening and empathy
  • Safeguarding & Risk Awareness
  • Understanding of safeguarding principles for children, parents, and vulnerable adults
  • Ability to identify and report concerns appropriately
  • Confidence in following policies and escalation procedures
  • Support & Parenting Guidance
  • Ability to support new parents with routines, attachment, child development and household management
  • Understanding of (or willingness to learn) parenting assessments and observational recording
  • Confidence in offering practical guidance and emotional support
  • Record Keeping & Reporting
  • Strong written skills for completing reports, logs, and assessments
  • Ability to maintain accurate, timely, and confidential documentation
  • Basic IT competency
  • Problem-Solving & Decision-Making
  • Able to remain calm in challenging or crisis situations
  • Uses sound judgement when working with vulnerable families
  • Adapts support plans based on changing needs
  • Teamwork & Professionalism
  • Works collaboratively with colleagues in a 24/7 staffed environment
  • Reliable, punctual, and consistent
  • Represents organisational values and maintains professional boundaries
  • Organisational & Time-Management Skills
  • Can prioritise tasks during busy day and night shifts
  • Able to balance support, observations, documentation, and safeguarding responsibilities
  • Good self-management when working independently
  • Flexibility & Resilience
  • Able to work long shifts (12.5 hrs) including nights and alternate weekends
  • Emotionally resilient and able to manage difficult or sensitive situations
  • Comfortable working with families experiencing substance misuse, MH concerns, or domestic abuse
  • Transferable Experience (if not from CYP)
  • Experience in social care, supported housing, mental health, education, community work, customer-facing roles, or other support-based environments
  • Values & Mindset
  • Compassionate, patient, and person-centred
  • Access to your own vehicle

What we offer

  • Private healthcare
  • 25 days annual leave + bank holidays
  • Birthday day off
  • Employee Assistance Programme
  • Free parking on site
  • Electric vehicle charging points
  • Use of pool car when supporting families within the setting
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