Family Support Worker Job at Brook-St Hiredonline (Malvern, Worcestershire)

Job Description

This is a specialist Family Assessment Centre in Worcestershire. The service adopts a strength based therapeutic approach with the aim of empowering parents to safely care for their children in the long term. The service believes that, with the right support, everyone is capable of change and everyone deserves the opportunity to make those changes. The aim is to provide robust, fair and evidenced based assessments with the child's welfare and safety at the centre of all decision making.

Job Responsibility

Support and observe parent's interactions with their children and provide feedback in a sensitive, non-judgmental manner
Encourage, role model and empower parents to meet their child's physical and emotional needs
Record accurate and objective records which will be used to inform the parenting assessment
Adopt a trauma informed PACE approach (Playfulness, Acceptance, Curiosity and Empathy) and apply these principles in daily practice with families and colleagues

Requirements

Communication & Interpersonal Skills
Ability to build trusting, non-judgmental relationships with families
Clear, confident communication with parents, colleagues, and external professionals
Active listening and empathy
Safeguarding & Risk Awareness
Understanding of safeguarding principles for children, parents, and vulnerable adults
Ability to identify and report concerns appropriately
Confidence in following policies and escalation procedures
Support & Parenting Guidance
Ability to support new parents with routines, attachment, child development and household management
Understanding of (or willingness to learn) parenting assessments and observational recording
Confidence in offering practical guidance and emotional support
Record Keeping & Reporting
Strong written skills for completing reports, logs, and assessments
Ability to maintain accurate, timely, and confidential documentation
Basic IT competency
Problem-Solving & Decision-Making
Able to remain calm in challenging or crisis situations
Uses sound judgement when working with vulnerable families
Adapts support plans based on changing needs
Teamwork & Professionalism
Works collaboratively with colleagues in a 24/7 staffed environment
Reliable, punctual, and consistent
Represents organisational values and maintains professional boundaries
Organisational & Time-Management Skills
Can prioritise tasks during busy day and night shifts
Able to balance support, observations, documentation, and safeguarding responsibilities
Good self-management when working independently
Flexibility & Resilience
Able to work long shifts (12.5 hrs) including nights and alternate weekends
Emotionally resilient and able to manage difficult or sensitive situations
Comfortable working with families experiencing substance misuse, MH concerns, or domestic abuse
Transferable Experience (if not from CYP)
Experience in social care, supported housing, mental health, education, community work, customer-facing roles, or other support-based environments
Values & Mindset
Compassionate, patient, and person-centred
Access to your own vehicle

What we offer

Private healthcare
25 days annual leave + bank holidays
Birthday day off
Employee Assistance Programme
Free parking on site
Electric vehicle charging points
Use of pool car when supporting families within the setting

Brook-St Hiredonline - All Job Offers

Select Country

Family Support Worker

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Family Support Worker

Residential Community Rehabilitation Support Worker

Non-Residential Community Rehabilitation Support Worker

Children and Families Senior Social Worker/ Social Worker

Care Support Worker

Senior Support Worker

Support Worker

Support Worker

Support Worker

Our AI answers in your language