Family Support Worker

• Provide a personal welcome for first-time and returning visitors
• Help visitors access available services
• Provide effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall
• Assist on Family Days to ensure prisoners and their families have a valuable visiting experience
• Improve the quality of visits for children, young people and families
• Help maintain positive, healthy and supportive family relationships

• Experience of dealing with people in a customer service-based role
• Excellent communication and problem-solving skills
• Ability to work under challenging circumstances
• Non-judgemental and empathetic work ethic
• Access to own transport (HMP Whitemoor is not accessible by public transport)
• Ability to obtain and retain enhanced security vetting

Real Living Wage