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Do you want to make a genuine difference in the lives of children and families? As a Family Support Worker, you’ll play a vital role in creating safe, supportive and positive experiences for children from separated families. Through strong role modelling, encouragement and relationship‑building, you’ll help children feel secure during contact visits and support families to move forward with confidence. As a valued member of our Children’s Contact Service (CCS) team, you’ll work closely with families to help them achieve their goals, strengthen relationships and create positive, child‑focused outcomes. Every shift is an opportunity to make an impact where it truly matters.
Job Responsibility:
Creating safe, supportive and positive experiences for children from separated families
Strong role modelling, encouragement and relationship‑building
Helping children feel secure during contact visits
Supporting families to move forward with confidence
Working closely with families to help them achieve their goals, strengthen relationships and create positive, child‑focused outcomes
Requirements:
Tertiary qualifications in welfare, child development, social sciences or related field and/or relevant industry experience
Working with Children Check and current First Aid Certificate (or willingness to obtain one)
Efficient time management including the ability to prioritise case load
In depth understanding of child protection legislation and ability to identify relevant factors indicating a child may be at risk of significant harm
Understanding of issues relating to mental health, gambling, drugs and alcohol, family violence, socioeconomic challenges and family separation
What we offer:
Increase your take home pay through salary packaging
Access to a range of fitness and health facilities via Fitness Passport
Additional paid personal leave each year
Be rewarded for helping our team grow through our Refer a Friend Program
Paid Parental Leave
Support for flexible working arrangements and healthy work life balance
Free, confidential support through our Employee Assistance Program