Family Support Worker – Prisoner Family Services – HMP Norwich

The Ormiston Families team based at HMP Norwich provide a personal welcome for first-time and returning visitors to help them access the services available to them. We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitors Centre on Saturdays. This will involve booking visitors in for visits, serving refreshments to visitors, providing information for visitors who need additional support, signposting and making referrals to other prison departments. The overall purpose of the role is to ensure that prisoners and their families have a valuable visiting experience, improving the quality of visits for children and families, helping to maintain positive, healthy and resilient family relationships.