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Family Support Specialist

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Acadia Healthcare

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Location:
United States , Germantown

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Create and manage the research and quality control program. Distribute clinical surveys to patients and retrieve and interpret the data for quality control, marketing and clinical departments.

Job Responsibility:

  • Create and manage the research and quality control program
  • Distribute clinical surveys to patients and retrieve and interpret the data for quality control, marketing and clinical departments
  • Track all the client admissions and discharges
  • Track the patients’ progress in treatment in order to administer surveys in a timely matter
  • Serve as a point person for outside agencies regarding progress and overall performance and success
  • Prepare results for presentations for internal and external purposes
  • Send follow up surveys information at the necessary duration of treatment
  • Ensure all necessary paperwork is completed accurately and flag any error or alarming information to the proper sources
  • Ensure that treatment teams have provided the proper consents and documentation- follow up with teams if necessary
  • Collect data and process results in SPSS system and RedCap
  • Participate in continued education to keep abreast of clinical and technical information related to position
  • Create and establish measures used towards identified populations in collaboration with medical and executive leadership
  • Coordinate and organize data for any collaboration on research or publication projects
  • Run and analyze outcomes and satisfaction data to present to leadership
  • Collaborate with leadership to effectively utilize data to inform performance improvement initiatives
  • Create and disseminate any forms or agreements that outline the use and specification of data
  • Assist in the coordination of alumni relations activities and communications
  • Establish a relationship to serve as point person for discharged patients’ communications and feedback
  • Organize and lead all community support and alumni support groups
  • Demonstrate commitment to advancing professional skills and development through attendance of internal and external training
  • Demonstrate professional conduct, concern, respect and compassion toward all patients, families, co-workers and the public as a representative of McCallum Place
  • Perform other functions and tasks as assigned

Requirements:

  • Bachelor’s degree
  • Valid driver’s license
  • Minimum three months experience working with individuals in marketing/business development position

Nice to have:

Master’s degree

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
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