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Family Support Case Manager

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ServiceNet

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Location:
United States , Northampton

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

19.93 - 21.53 USD / Hour
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Job Description:

ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. In Family Empowerment, our Family Support Case Managers are a key resource to families who have a member with a disability. You will provide training, needed information, family support contacts and referrals to other agencies and supports. On a wider level, you will help educate the community about disailities and/or autism and how to help better support families, as well as facilitating social and recreational activities for people of all ages. You will help families get the best results from funds available by administration of stipends and all documentation.

Job Responsibility:

  • Providing individualized support to families
  • Support families to navigate resources and services available to them
  • Makes visits to families' homes
  • develop support plans/goals when needed
  • maintain contact and ongoing support as needed
  • Connect families with other families for support
  • Promote community integration
  • Help maintain and expand an extensive community-based network of support & informational resources
  • Develop center-based and community-based activities, groups, training and events to support people with intellectual disabilities and/or autism across the lifespan and their families
  • Provide a welcoming, inclusive environment

Requirements:

  • High School Diploma / GED required
  • Bilingual in Spanish preferred
  • Broad knowledge of a discipline involving the use of a broad theoretical knowledge equal to a complete 2-year college education
  • Over 1-year direct experience working with families or individuals with disabilities
  • Broad knowledge of disability support services
  • May be required to complete First Aid, CPR, OSHA, and/or Safety Care training based on program needs
  • Valid driver’s license and reliable transportation/vehicle required

Nice to have:

Bilingual in Spanish

What we offer:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Paid Vacation Leave
  • Sick Leave
  • Holidays
  • Personal Leave
  • 403(b) Retirement Plan (with contributions made by ServiceNet)
  • FSA
  • Employer Paid Life
  • Disability Insurance
  • Discounted Auto and Homeowner’s Insurance
  • Continuing Education & Loan Forgiveness Opportunities

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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