Family Support Advisor Job at International School of Bergamo

Job Description

As a Family Support Advisor at King’s InterHigh, you’ll play a key role in delivering an exceptional experience for our families, acting as a trusted point of contact throughout their journey with the school. From supporting new parent onboarding and resolving enquiries to managing complex cases and collaborating with colleagues across the organisation, you’ll ensure every interaction is handled with professionalism, empathy, and efficiency. If you’re passionate about customer service, enjoy building strong relationships, and thrive in a fast-paced, collaborative environment, this is an exciting opportunity to make a real difference within a leading online school.

Job Responsibility

Be responsible for providing world-class customer service to existing Kings InterHigh families
Support second-tier case resolution and enquiries
Support the onboarding of new families through parent inductions and regular drop ins
Communicate with families through a variety of communications methods including email, phone and live events
Support the retention of families by providing high-quality personalized service and ensuring first-time resolutions
Process student withdrawals from the school
Investigate and respond to concerns and complaints, and hardship requests
Support the processes of rolling and annual renewals
Liaise with staff across the school to support the resolution of stakeholder complaints
Keep up to date with all knowledge sources and updates within the company, to ensure the most accurate information is shared with parents
Be conscientious in supporting their own professional development and learning

Requirements

Demonstrate excellent written and verbal communication skills
Highly computer literate with strong system skills
Excellent Customer Service and problem-solving skills
Ability to work as a team and individually
Ability to manage your own workload effectively
Capable of working effectively in dynamic and changing environments
Experience working in customer service or in a similar environment
A flexible, enthusiastic and energetic approach, with the ability to thrive in a business with a dynamic, innovative and collaborative culture
Considerable interpersonal skills with the ability to form good relationships
The ability to work independently where necessary but in a collaborative team environment where appropriate
The ambition to place Inspired Online Schools offering at the forefront of the marketplace
Experience within the education sector or similar customer-centric environments
Familiarity with cross-functional collaboration and influencing business strategy through data-driven insights
Knowledge of customer satisfaction metrics and improvement methodologies

International School of Bergamo - All Job Offers

Select Country

Family Support Advisor

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Family Support Advisor

Family Domestic Abuse Support Advisor

Family Advisor

Family Advisor

Employment Support Advisor

Employment Support Advisor

Family Services Advisor

Family Service Advisor

Resident Advisor (Mandarin Speaking)

Our AI answers in your language