Family Services Specialist Job at Robert Half (Newport News)

Member Services Specialist - HP Member Services

The Member Services Specialist serves as a frontline ambassador for the health p...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn proprietary systems quickly
0–2 years of customer service experience preferred, ideally in healthcare, insurance, or call center environments

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Begin mastery of four core systems (e.g., HSP, HPS, HealthTrio, and Zelis) to independently resolve inquiries and complete calls with accuracy and confidence
Resolve member, provider, or broker inquiries across Health Exchange, US Family Health Plan, and NCHD
Quote basic eligibility and benefits for Medicare Advantage inquiries
Become a subject matter expert as you build foundational knowledge in core plan structures and internal workflows
Resolve routine inquiries during initial contact using standardized scripting, system navigation, and clear documentation
Provide customer service excellence through engagement, effective listening skills, patience, and desire to resolve the question/issue
Document call interactions in the CRM with clarity, accuracy, and resolution details that support audit readiness and downstream coordination
Explain core benefits and eligibility using handbook-aligned language
Assist members in understanding coverage and accessing services

Fulltime

New

Specialist Family Violence Practitioner (Outer)

Make a profound impact by providing essential direct service delivery and case m...

Location

Australia , Sale

Salary:

105577.00 AUD / Year

Quantum Support Services

Expiration Date

July 29, 2026

Requirements

Expertise in Risk Management
Strategic Case Management
Advocacy for Systemic Change
Commitment to Feminist Principles
Skilled Engagement & Empathy
Valid Victorian Driver Licence
Working with Children Check
Police Check
Minimum bachelor's degree in social work (or trauma related field) and experience appropriate to the field

Job Responsibility

Provide crucial case management and outreach support to individuals and families impacted by family violence, guiding them towards safety and self-reliance
Facilitate access to essential community resources, including legal aid, healthcare, counselling, housing, and financial assistance, ensuring comprehensive support
Work collaboratively with victim-survivors to identify their unique needs and develop tailored strategies within a supportive case management framework
Uphold the highest standards of confidentiality, safety, rights, and dignity for all service users, fostering a secure and respectful environment
Build and maintain vital partnerships with government and non-government agencies, ensuring an integrated and responsive service system for those escaping family violence

What we offer

Work Life-Balance – Flexible work arrangements
Salary packaging
Flexi time
Wellbeing – Employee Assistance Program
Wellbeing Program
Wellbeing days
Culture – Supportive
Respectful
Inclusive
Diverse

Fulltime

Support Services Specialist

Summary: Supports all administrative components for the Outpatient Services prog...

Location

United States , Little Rock

Salary:

Not provided

Easterseals Arkansas

Expiration Date

Until further notice

Requirements

High School Diploma/GED and 3-5 years’ experience in providing administrative services in Early Intervention Day Treatment, Early Intervention, Pediatric Therapy or other Social Services program
A Bachelor's Degree in Social Services, Early Childhood Education or other Health Related Field preferred
Excellent written and verbal communication skills
Excellent interpersonal skills
Excellent organizational skills
Good time management skills
Ability to work effectively and collaboratively with individuals receiving services with diverse ability levels and employees with diverse experience and knowledge levels
Ability to be self-directed, creative and to take initiative
Demonstrated commitment to the values of diversity, equity, and inclusiveness
Competency with computer skills, i.e., Microsoft and Goggle applications including Word/Goggle Docs, Excel/Google Sheets and Gmail

Job Responsibility

Initial contact with referrals to determine service needs, answer questions and to begin intake process
Completes all necessary admission paperwork and processes for enrollment in services for assigned programs
Obtains initial and ongoing evaluation and treatment prescriptions to ensure prescriptions are current and align with treatment recommendations
Coordinates and schedules screenings and evaluations including Therapy (OT, PT, ST, ABA) and Developmental
Sends evaluation reports for disability determination, annual Medicaid certification, TEFRA determination, etc
Verifies Medicaid and other funding eligibility, as assigned and supports families in funding applications (i.e., Medicaid, Tefra, etc.) and redetermination processes
Communicates with parent/guardian regarding information or actions needed related to obtaining prescriptions, funding, PCP assignment, attendance, required documents, conferences, etc
Maintains and updates demographic and clinical support information (prior authorizations, pre-certifications, etc.) in data management platform and prepares reports as scheduled
Requests prior authorizations and/or pre-certifications for services as required by funders including monitoring to ensure prior authorizations and/or pre-certifications are current and align with recommendations for treatment
Respond to requests for additional information from insurance funders

Fulltime

Admissions Services Specialist

Acadia Healthcare is seeking remote Admissions Services Specialists to support o...

Location

United States , Franklin

Salary:

Not provided

Acadia Healthcare

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Behavioral Science, Social Work, Sociology, Nursing, or a related field
in some states, RN, LVN/LPN
Knowledge of admission/referral processes, techniques, and tools
Familiarity with behavioral health issues and services
Solid understanding of financial principles and insurance reimbursement practices
Knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application
Licensure, as required for the area of clinical specialty, i.e., RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates

Job Responsibility

Manage Referral Management Portals
Monitor all faxed referrals
Monitor all webforms and call center handoffs/rollover referrals
Utilize facility admissions/exclusionary criteria to process incoming types of referrals
Respond to inquiries about the facility within facility policy timeframes
Document calls inside of Salesforce and follow-up as needed
Complete Prior Authorization
Pre-Admit the patients in billing system
Coordinate with local admissions department regarding bed availability
Facilitate intake, admissions, and utilization review process for incoming patients

Fulltime

Administrative Specialist - Family Development

We are working with a client downtown Cleveland, and they are looking for a long...

Location

United States , Cleveland

Salary:

18.00 - 20.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Associate degree
At least two years of experience in office administration or a related field within a large social services organization, or equivalent education and experience

Job Responsibility

Conducting case management assessments
Preparing and maintaining program documentation
Submitting statistical and narrative reports
Offering direct service and follow-up support
Participating in professional development opportunities such as support groups, meetings, trainings, conferences, and workshops

Enrollment Specialist, Family Stability Program

General Description: This position provides assistance to Family Stability Progr...

Location

United States , Fort Lauderdale

Salary:

50000.00 - 52000.00 USD / Year

United Way

Expiration Date

Until further notice

Requirements

Associate’s degree with major course work in social work, psychology or other closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.
Experience in data entry, customer services, hospitality, community resource referral, or closely related work
Ability to communicate effectively with a diverse audience
Strong organizational, project management, and interpersonal skills
Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion
Experience with Microsoft Office Suite
Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community
Must have and maintain reliable transportation
Direct experience working with low income, homeless population, youth and families strongly preferred
Bilingual proficiency experience preferred (English/Spanish)

Job Responsibility

Point of contact for Family Stability Program participants through the outreach and application stages
Perform informational interviews with potential clients to determine eligibility
Input correspondence, case notes, narratives, notifications, and related documents into computer database
Address participant needs by facilitating referral to appropriate treatment or service providers
Conduct activities in a culturally responsive manner and monitor the service environment to maximize participant success and well-being
Advocates on behalf of clients and families for services, basic needs, and other related issues
Attends community events to represent United Way Broward and the Family Stability Program
Stays abreast of community resources and procedures for referring clients to appropriate resources
Conducts community and home visits (if needed) related to fulfilling resource referrals
Performs other duties and assumes other responsibilities as assigned by supervisor

Fulltime

Driver I - Florida Department of Children & Family Services

Aramark is hiring a Driver to support resident transportation and logistics serv...

Location

United States , Chattahoochee

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Must be age 21 years or older
Valid driver's license required
Class E minimum
Class A, B, or C preferred, with Passenger endorsement
Minimum 2 years of experience operating passenger vehicles preferred
High school diploma or GED preferred (not required)
Ability to operate vehicles safely in varied conditions and environments
Strong attention to detail and commitment to safety
Ability to follow procedures and maintain accurate written records
Professional, respectful demeanor when interacting with residents, staff, and partners

Job Responsibility

Transport residents, with escorting staff, to medical and specialist appointments
Transport residents to foster homes, nursing homes, VA hospitals, halfway houses, and other approved locations
Travel throughout the state of Florida and on occasion out of state
Operate various vehicles including passenger cars, vans and shuttles (including vehicles with wheelchair lifts)
Perform routine vehicle inspections and basic maintenance checks
Maintain vehicle cleanliness and report mechanical issues promptly
Accurately document departure and arrival times, mileage and trip details
Maintain communication with the transportation office via radio and/or cell phone
Participate in rotational on-call coverage for after-hours weekend and holiday trips
Follow all Aramark policies and procedures and Florida State Hospital transportation protocols

Fulltime

Member Services Specialist

The Member Services Specialist serves as a frontline ambassador for the health p...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn proprietary systems quickly
0–2 years of customer service experience preferred, ideally in healthcare, insurance, or call center environments

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Begin mastery of four core systems (e.g., HSP, HPS, HealthTrio, and Zelis) to independently resolve inquiries and complete calls with accuracy and confidence
Resolve member, provider, or broker inquiries across Health Exchange, US Family Health Plan, and NCHD. Quote basic eligibility and benefits for Medicare Advantage inquiries, with emphasis on provider-facing interactions
Become a subject matter expert as you build foundational knowledge in core plan structures and internal workflows
Resolve routine inquiries during initial contact using standardized scripting, system navigation, and clear documentation
Provide customer service excellence through engagement, effective listening skills, patience, and desire to resolve the question/issue
Document call interactions in the CRM with clarity, accuracy, and resolution details that support audit readiness and downstream coordination
Explain core benefits and eligibility using handbook-aligned language
assist members in understanding coverage and accessing services
Guide members through navigation of the CHRISTUS website and their individual member portal

Fulltime

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Family Services Specialist

Job Description

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