Family Services Associate - Case Manager

• Provide daily administrative support to Family Services staff and program teams
• Assist with family and parent engagement activities, including scheduling and coordination
• Maintain and update participant files, case documentation, and program records
• Perform data entry and tracking in internal databases and program systems
• Coordinate appointments, meetings, and follow-ups with families
• Respond to general inquiries from families, staff, and community partners
• Support the preparation and distribution of program materials, reports, and communications
• Ensure all documentation complies with Head Start program guidelines, policies, and confidentiality standards
• Assist with intake processes, record organization, and document collection
• Provide general office support including filing, scanning, and maintaining organized records

• Previous experience in administrative support, social services, or family services programs preferred
• Strong organizational and data entry skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience working with community programs, families, or social services is a plus
• Ability to maintain confidentiality and professionalism when handling sensitive information

Experience working with community programs, families, or social services is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan