CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Family Services Advisor

United States, Los Angeles · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

The Family Services Advisor serves as a compassionate and knowledgeable resource for families planning cemetery, funeral, cremation, and memorial services. This role is responsible for guiding families through pre-need and at-need arrangements while providing exceptional customer service during sensitive and emotional situations. The ideal candidate is relationship-driven, empathetic, professional, and comfortable discussing service options, memorial planning, and financial arrangements.

Job Responsibility

  • Meet with individuals and families to discuss burial
  • cremation
  • mausoleum
  • memorialization
  • and funeral service options
  • Assist families with both pre-need planning and at-need arrangements in a caring and professional manner
  • Educate families on available products
  • services
  • payment options
  • and memorial packages
  • Maintain ongoing relationships with client families and provide follow-up support as needed
  • Coordinate with funeral directors
  • operations staff
  • and administration to ensure seamless service delivery
  • Complete contracts
  • service agreements
  • and required documentation accurately and timely
  • Maintain compliance with company policies
  • state regulations
  • and industry standards
  • Respond to inbound inquiries
  • referrals
  • and walk-in appointments promptly
  • Participate in community outreach
  • networking events
  • and educational seminars when applicable
  • Maintain detailed records and client information within CRM or internal systems
  • Support families during emotionally sensitive situations with compassion
  • discretion
  • and professionalism
  • Achieve individual and team service and sales goals while maintaining a high level of customer satisfaction

Requirements

  • 2+ years of customer service
  • sales
  • hospitality
  • counseling
  • funeral services
  • or family services experience preferred
  • Experience in cemetery
  • mortuary
  • hospice
  • healthcare
  • or memorial services strongly preferred
  • Strong interpersonal and communication skills with the ability to build trust and rapport
  • Ability to work compassionately with families during difficult times
  • Professional presentation and demeanor
  • Strong organizational and administrative skills
  • Ability to multitask and manage appointments effectively
  • Proficiency with Microsoft Office and CRM/database systems
  • Bilingual Spanish preferred but not required
  • Valid driver’s license and reliable transportation may be required

Nice to have

  • Empathy and emotional intelligence
  • Consultative sales approach
  • Attention to detail and confidentiality
  • Strong follow-through and customer care mindset
  • Ability to work independently and collaboratively
  • Comfortable discussing financial arrangements and service options

What we offer

  • Medical
  • vision
  • dental
  • and life and disability insurance
  • Company 401(k) plan
  • Free online training
  • Competitive compensation
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Family Services Advisor

8 matching positions

Customer Service Advisor

Join Our Team as a Customer Service Advisor! Are you ready to make a difference ...
Location
Location
United Kingdom , Bournemouth
Salary
Salary:
14.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A cheerful disposition and a passion for helping others
  • Strong communication skills, both verbal and written
  • A knack for problem-solving and attention to detail
  • Previous experience in customer service is advantageous, but not mandatory
Job Responsibility
Job Responsibility
  • Handling Inbound/Outbound Calls
  • Processing Invoices and Managing Payments
  • Setting Up Direct Debits and Tailored Payment Plans
  • Investigating Account Discrepancies
  • Supporting Families through Sensitive Estate Matters
  • Using Systems for Card Payments
What we offer
What we offer
  • Free Parking
  • Training Provided
  • Supportive Environment
  • Up to 29 days paid holiday
  • Access to free eye care vouchers
  • Access Online Discounts for 1000s of stores and brands
  • Access to wellbeing platforms
  • Free access to linked in learning courses
  • Fulltime
Read More
Arrow Right

Memorial Advisor

Have you always wanted to use your transferable Sales / Customer skills in a rol...
Location
Location
United Kingdom , Ilford
Salary
Salary:
25799.00 - 27500.00 GBP / Year
westerleighgroup.co.uk Logo
WesterleighGroup
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger
  • Consultative sales experience
  • Natural communicator with a flair for building relationships and providing excellent customer service
  • Ability to speak to people in a caring and understanding manner
  • Resilient and organised with excellent attention to detail
  • A good active listener
  • Excellent Administration and IT skills
  • Comfortable using Word / Excel, writing emails and letters
  • A real team player, with compassion and the desire to make a difference every day
Job Responsibility
Job Responsibility
  • Active listening and asking questions to understand the family and their grief process
  • Developing a consistent and ethical consultative sales approach
  • Lead and manage our commercial conversations with exceptional care
  • Ensure our families are presented with every possible choice to create a personal memorial
  • Making calls and booking appointments with families
  • Using the bespoke IT system called Chronicle to discuss memorial options
  • Walking the grounds with a family to show them different plots
  • Answering the phone, actioning email enquiries and sending outbound paperwork / letters
  • Liaising with different suppliers to place orders
  • Provide the family with a breakdown of costs and process the final transactions
What we offer
What we offer
  • Commission from sales
  • 32 days holiday (Includes 8 days bank holiday)
  • Life Assurance
  • Access to a wide range of retail discounts and wellbeing support
  • Ongoing learning & development
  • Pension scheme
  • Employee Assistance / Occupational health support Program
  • Mindfulness App
  • Mental Health Ambassadors
  • Free Cremation benefit for Immediate family
  • Fulltime
Read More
Arrow Right

Funeral Advisor

Families who’ve experienced a loss need someone they can rely on, who’ll be will...
Location
Location
United Kingdom , Derby
Salary
Salary:
13.06 GBP / Hour
centralcoop.co.uk Logo
Central Coop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Compassionate nature
  • Active listening skills
  • Keen eye for detail
  • Ability to handle complex information with accuracy, sensitivity and care
  • Comfortable building good working relationships both internally and externally
  • Full UK Driving licence
  • Flexibility and willingness to travel in the area when required
  • Strong communication, organisation and administrative skills
  • Prior experience in an administration role is desirable
Job Responsibility
Job Responsibility
  • Take pride in the day-to-day running of our Funeral homes – supporting our families, ensuring high standards and building trusted relationships
  • Be flexible, and cover other Funeral Homes (as required) for sickness and holidays, as well as arranging funerals at the clients’ premises (as required)
  • Assist families with all aspects of the funeral arrangement process- making sure that they feel well supported and informed
  • Provide the choices that they need to personalise the funeral service
  • Arrange Funerals- paying attention to detail and transparency of cost
  • Communicate clearly and accurately the arrangements between both the family and Funeral Director
  • Administration duties – handling complex information with accuracy, sensitivity and care
  • Keep the Funeral Home clean and tidy all times as well as ensuring the security of the premises (including opening and closing of funeral home i.e. alarms)
  • Act as a co-operative member, promoting Funeral Services within the local community
  • Build good working relationships with hospitals, nursing homes, local clergy and doctors
What we offer
What we offer
  • Fantastic colleague discount
  • Retail discounts
  • Colleague Dividend
  • Colleague recognition
  • Personalised learning and development
  • Paid time for volunteering
  • Enhanced family friendly policies
  • Annual health check kit and virtual GP
  • Colleague assistance programme
  • Healthcare Cashplan
  • Parttime
Read More
Arrow Right

Senior Living Sales Advisor

Sales Advisor – Make a Difference While Growing Your Career! Ackerly at Reeds Cr...
Location
Location
United States , Hillsboro
Salary
Salary:
25.00 - 30.00 USD / Hour
leisurecare.com Logo
Leisure Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 years of successful sales experience preferred
  • Excellent communication and relationship-building skills
  • Energy, enthusiasm, and a positive, people-focused approach
  • Bachelor’s degree preferred
  • Ability to work Tuesday – Saturday schedule (split weekends is a must)
Job Responsibility
Job Responsibility
  • Connect with prospective residents and families to understand their needs
  • Host tours and highlight the incredible lifestyle our community offers
  • Build relationships with referral sources and the local market
  • Partner with your team to meet occupancy goals and support community growth
What we offer
What we offer
  • Medical, Dental, Vision
  • Early Wage Access
  • 401(k)
  • 10 days’ vacation per year & 1 hour of sick leave for every 30 hours worked
  • Bereavement & Jury Duty Leave
  • 6 paid holidays 2 float holidays
  • Flexible Spending Accounts (Health & Dependent Care)
  • Meal Discounts
  • Tuition Assistance
  • Short-Term Disability
  • Fulltime
Read More
Arrow Right
New

Student Advisor

The Student Advisor implements group, and class/school-based support to: promote...
Location
Location
Canada , Maskwacis
Salary
Salary:
48349.00 - 106000.00 CAD / Year
maskwacised.ca Logo
Maskwacis Education Schools Commission
Expiration Date
June 05, 2026
Flip Icon
Requirements
Requirements
  • Diploma or degree in a related human services field
  • Extensive experience in working with children, adolescents, families and social service agencies
  • Knowledge of emotional/behavioural disorders, special needs education, family violence, poverty, suicide prevention, addictions, bereavement and adolescent relationships
  • Clean criminal record check including vulnerable sector clearance
  • Knowledge of the Cree culture and the traditions of the local First Nations communities
  • Good numeracy and literacy skills
  • Ability to work successfully with students with challenging behavior
  • Ability to relate well to children and adults
  • Exemplary interpersonal skills – ability to listen and build consensus with internal and external stakeholders, work effectively as part of a variety of teams
  • Understanding of relevant policies, codes of practice, and awareness of relevant legislation
Job Responsibility
Job Responsibility
  • Promote Students' Personal and Social Development
  • Maintains a high level of knowledge regarding current and developing best practices in the field of student wellness, trauma-informed and restorative practices, and creating a safe school culture
  • The Student Advisor (SA) is responsible for the implementation of universal preventative programs within the school environment through classroom presentations and small group sessions
  • The SA will assist school staff in the regulation of students that are struggling within the learning environment
  • The SA will assist the home liaison and other relevant school staff in building connections with students that are not attending school regularly
  • The SA will work collaboratively with the School Counselor to identify students requiring one on one counseling
  • Enhance Students' Academic Achievement
  • The SA may collaborate with school staff, inclusion coaches, administrators to assist students in academic achievement
  • The SA may assist students with navigating their classes, credit achievement and applications for secondary school
  • The SA may attend collaborative meetings, Student Support Team Meetings, and other student focused meetings to provide additional universal support for students
  • Fulltime
!
Read More
Arrow Right

Permanency Specialist

Facilitates permanency outcomes for children while ensuring compliance with the ...
Location
Location
United States , Macy
Salary
Salary:
21.00 - 22.00 USD / Hour
omahatribe.com Logo
The Omaha Tribe of Nebraska
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates' of Arts Degree in Social or Human services, Counseling, and/or two years minimum experience in related field
  • Must pass background check and pre-employment drug screen
  • Must pass Nebraska Child Abuse/Registry and Nebraska Adult Protection Service Central Registry
  • Must have valid Driver's License and must be Insurable
  • Must be free of any conviction by any State or the United States for a crime punishable by imprisonment in a penitentiary for a term of one (1) year, or more, or by any foreign government for a crime which would be punishable by imprisonment for a term of one year, or more, if committed in Nebraska, or must have been pardoned for such offense, or have had a conviction for offense overturned, or reversed by a court of competent jurisdiction
  • Working knowledge of NFOCUS system
  • Working knowledge of Children and Family Services and Community Resources
  • Excellent written and verbal communication skills, diagnostic and assessment
  • Excellent time management and organizational skills to develop and conduct training opportunities for CFS staff
  • Knowledge of Tribal, State and Federal Law as it pertains to Child Welfare
Job Responsibility
Job Responsibility
  • Manage a caseload of children in foster care, ensuring timely and appropriate services are provided
  • Conduct thorough assessments of children and families to determine needs and strengths
  • Develop individualized case plans in collaboration with families, caseworkers, and other stakeholders
  • Monitor progress and compliance with case plans, making adjustments as necessary
  • Facilitate permanency planning meetings with families, foster parents, and other relevant parties
  • Identify and assess potential permanent placement options for children, including reunification, adoption, and kinship care
  • Advocate for the best interests of children to achieve timely permanency outcomes
  • Collaborate with legal professionals to ensure legal requirements for permanency are met
  • Provide support and resources to birth families to address issues contributing to child welfare involvement
  • Facilitate visitation between children and their birth families, ensuring safety and appropriate supervision
  • Fulltime
Read More
Arrow Right

Community Connection Advisor

The Community Connection Advisor supports children, youth, and families by build...
Location
Location
Canada , Haida Gwaii
Salary
Salary:
29.17 - 33.49 / Hour
hseds.ca Logo
Hecate Strait Employment Development Society
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or certificate in an area of human and/or social services
  • One (1) year of experience working with children and families
  • An equivalent combination of education, training, and experience
  • Strong skills for effective communication – listening, speaking, and writing
  • Ability to use standard office technology and ability to learn new programs and applications
  • Strong Interpersonal skills to work with people of all ages and cultural backgrounds
  • Understands, demonstrates, and maintains professional boundaries with co-workers, clients and community partners
  • Clear Criminal Record Review
  • Physical ability to meet job requirements
  • Class 5 driver's license, clear driver's abstract and daily access to and use of vehicle
Job Responsibility
Job Responsibility
  • Providing resources for families, developing advocacy skills, focusing on self-determination for children and youth with support needs and their families
  • Identifying assets and gifts of children and youth with support needs, taking direction from them and their families as to how they would like to connect and participate in the community
  • Participate in development of service plans and collaborate with team members to monitor progress and evaluate the effectiveness of recommended activities and need for modification as necessary
  • Assist families to complete applications, travel, and access to services by reducing barriers to access programs and support services
  • Prepare and conduct group educational and parenting sessions related to families’ needs
  • Complete the required documentation, including statistics, monthly and annual reports in a timely manner
  • Fulltime
Read More
Arrow Right

Associate Director, Family Office

A sophisticated family office is seeking an Associate Director to take ownership...
Location
Location
United States , Minneapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of relevant experience in public accounting, financial services, family office, or a related environment
  • Strong hands-on tax experience
  • Ability to operate independently with a high level of ownership and follow-through
  • Comfort working across technical, operational, and strategic responsibilities
  • CPA preferred
  • equivalent experience considered
  • At least 8 years of relevant experience in family office services, public accounting, financial services, or a similar environment with meaningful tax responsibility
  • Strong working knowledge of partnership tax, investment operations, and reporting for complex financial structures
  • Experience supporting high-net-worth individuals, closely held entities, or business owners is preferred
  • Demonstrated ability to manage multiple functional areas, including tax, portfolio administration, and process improvement
Job Responsibility
Job Responsibility
  • Lead and coordinate work across legal, banking, insurance, investment, and tax advisors
  • Improve processes, workflows, reporting, and operational infrastructure
  • Support investment operations, subscription documentation, and portfolio reporting
  • Oversee tax processes for individuals, trusts, partnerships, and related entities
  • Assist with treasury activity, cash movements, entity administration, and insurance renewals
  • Fulltime
Read More
Arrow Right