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Family Service Advisor

United States, Culver City Employment contract 25.00 - 26.50 USD / Hour · Job Posted May 27, 2026
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Job Description

We are currently seeking a compassionate and professional Family Service Advisor for a temp-to-hire opportunity located in Culver City (90045). This role is ideal for someone with strong customer service and consultative support experience who is comfortable working closely with families in sensitive situations while providing a high level of care and professionalism.

Job Responsibility

  • Meeting one-on-one with families to discuss service and planning options
  • Providing compassionate customer support and guidance
  • Managing contracts, documentation, and CRM updates
  • Coordinating with internal departments to ensure smooth service delivery
  • Following up on inquiries, leads, and aftercare support
  • Maintaining confidentiality and strong attention to detail
  • Utilizing Microsoft Office and CRM systems daily

Requirements

  • 2+ years of customer service, consultative sales, admissions, member services, or related experience
  • Strong communication and interpersonal skills
  • Professional, empathetic, and polished demeanor
  • Comfortable handling sensitive conversations with care and compassion
  • CRM and Microsoft Office experience required
  • Ability to multitask and stay organized in a fast-paced environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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