Family Mentor Job at Equip Health

Job Description

The Family Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Family Mentor is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address family needs, and building caregiver skills. The Family Mentor is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction and retention in treatment. The Family Mentor is motivated by the ultimate goal of providing caregivers with access to the tools and services they need so that their loved one can achieve lasting recovery.

Job Responsibility

Provide skills-based individual and group sessions to caregivers in treatment at Equip
Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements
Participate in multidisciplinary treatment team huddles to support patient progress in treatment
Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies
Maintain an availability calendar allowing caregivers to schedule appointments
Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan
Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to ease day-to-day tasks and stresses
Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups
preparing and ordering customized grocery lists
and referring personalized resources to support family
Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters
Build a relationship of respect and trust with the caregiver
Complete timely documentation of caregiver interactions in compliance with Equip policies
Attend and participate in internal meetings as well as initial and ongoing training as assigned
Perform other duties as assigned

Requirements

2+ years of experience working with families/supports in a health care setting including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy
Lived experience as an eating disorder support for a loved one in firm/stable recovery
Ability to connect with a range of diverse people with varying lived experiences
Ability to identify and direct patients and families in achievement of treatment goals
Passion for evidence-based care and ability to learn, practice, and develop new coaching skills
Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally
Strong organizational and time management skills with a proven track record of meeting goals
Strong attention to detail
Comfortable working with and learning new technologies
Comfortable working remotely (including the requirement to be on camera)
Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment
Ability to provide 26-30 hours a week of direct patient care, including new patients and follow-up sessions
Ability to commit to working two evenings until 8pm of your choice per week

What we offer

Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays
Competitive Medical, Dental, Vision, Life, and AD&D insurance
Equip pays for a significant percentage of benefits premiums for individuals and families
Maven, a company paid reproductive and family care benefit for all employees
Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
Loan Repayment: $500/quarter for employees under a year of tenure
$1,000/quarter for employees over a year of tenure
Continuing Education: Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over $3,000
For therapists and medical providers, unlimited online courses through NetCE
For all providers, up to $1,000/year stipend for continuing education
Opportunities to attend team onsites and conferences at various locations throughout the US
Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses
One-time work from home stipend of up to $500

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Family Mentor

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