Family Liaison Officer Job at Compass Associates (Derby)

Job Description

Compass Associates is proud to partner with a leading care provider in their search for a Family Liaison Officer to join their Specialist Support Team. This is a newly created role, designed to strengthen the relationship between families and services during what can be a challenging and emotional transition. The successful candidate will work alongside a learning disability nurse, PBS practitioners, and a psychological practitioner, playing a vital role in ensuring families feel heard and supported, while protecting the wellbeing and independence of the adults the organisation supports. This is an exciting opportunity to join a forward-thinking organisation that values both its families and its staff.

Job Responsibility

Holding regular meetings with families, either on Teams or in person, to listen to concerns, provide reassurance, and reduce pressure on operational teams
Supporting families through the admission and transition process, including contribution to family information packs and helping families understand what to expect
Acting as an independent voice between families and services, resolving concerns before they escalate into complaints, and ensuring outcomes remain focused on the best interests of the individual
Supporting families to understand the legal rights of the adults in their care, including decision-making capacity, and respectfully challenging requests that may not align with the individual's best interests
Managing a varied caseload of families with differing levels of need, balancing ongoing relationships with emerging priorities

Requirements

A background in social work, care management, or a senior operational role within adult social care, with experience managing relationships with families in emotionally charged situations
Strong understanding of adult rights, decision-making capacity, and safeguarding within a care setting
Excellent interpersonal and communication skills, with the ability to build trust quickly and manage difficult conversations sensitively
Resilience and the ability to manage multiple complex family relationships at once, without compromising on quality or wellbeing

Nice to have

Experience as a Family Liaison Officer or in a comparable mediation role within health, social care, or a related sector
Familiarity with services supporting adults with learning disabilities, autism, and complex needs

What we offer

Competitive salary of £30,000 to £35,000 per annum
Mileage paid
Hybrid working, with autonomy over your own diary
Training & Development: ongoing support and access to career progression opportunities
Employee Wellbeing: comprehensive wellbeing initiatives, including mental health support and access to an employee assistance programme
Discounts across a wide range of retailers and services
Optional pay advances
Refer-a-Friend scheme with bonuses
Employee of the Month and Heroes Awards to celebrate achievements
Recognition and Rewards: your hard work and dedication will be acknowledged through various employee recognition schemes

Compass Associates - All Job Offers

Select Country

Family Liaison Officer

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?