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We are looking for a dedicated Family Law Intake Specialist to join our team in Allen, Texas. In this Contract to permanent position, you will play a key role in supporting the client intake process and ensuring a seamless experience for prospective clients. This is a remote role, but candidates must be based locally.
Job Responsibility:
Manage incoming calls and inquiries from potential clients with professionalism and care
Conduct thorough intake interviews to gather relevant information about client cases
Provide clear explanations of the firm's procedures and schedule consultations with attorneys
Ensure all intake information is accurately recorded in the firm's case management system
Uphold client confidentiality while delivering exceptional service
Utilize case management software to organize and track client details effectively
Assist with e-filing and court filings as needed
Maintain calendars for attorneys and schedule appointments efficiently
Provide receptionist support, including handling client communications and inquiries
Requirements:
Previous experience in legal intake or client services, preferably within family law
Ability to handle sensitive and emotionally charged conversations with empathy
Strong attention to detail and excellent organizational skills
Proficiency in case management software and tools such as Legal Files
Familiarity with e-filing and court filing processes
Skilled in calendar management and appointment scheduling
Must reside locally despite the remote nature of the role
Effective communication skills to provide high-quality client service
What we offer:
medical, vision, dental, and life and disability insurance