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Family Connect and Support Caseworker

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South Coast Medical Service Aboriginal Corporation

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Location:
Australia , Nowra or Wollongong

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role you will provide comprehensive assessment, proactive outreach, short term case planning and coordination to achieve outcomes for vulnerable children, young people, and their families.

Job Responsibility:

  • Complete a needs assessment with the family within two weeks of initial contact
  • Complete initial case plan within three weeks of allocation for all medium and high needs families
  • Make any identified outbound referrals for the family within four weeks of allocation, including relevant follow ups at two and six weeks post referral
  • Ensure every family that you work with is offered the opportunity to participate in a pre and post client survey to measure outcomes
  • Undertake and participate in regular evaluations of the service and team planning days
  • Ensure all reportable data is entered into CDS Database in a timely manner and is ready on time for DEX reporting deadlines
  • Contact families as allocated within two business days

Requirements:

  • Minimum Cert IV in Community Services or related fields, or willingness to obtain
  • Demonstrated knowledge and understanding of the issues affecting Aboriginal and CALD communities and families, and how to work with these families in a culturally safe way
  • Demonstrated knowledge and skills to identify and respond effectively to issues impacting families such as domestic and family violence, mental health problems or illness, financial stress and substance abuse
  • Ability to assess safety and risk, have difficult conversations and build trusting working relationships with families
  • Experience working within a case coordination model
  • Demonstrated computer proficiency, including the use of Microsoft Office applications, clinical record and data management systems
  • Proficiency in report writing and demonstrated ability to develop, organise and maintain records and reports in a timely manner
  • Working knowledge of the local and regional service networks
  • Ability to develop productive working relationships with stakeholders, including funding bodies, peak bodies and other agencies
  • Effective time management skills, the ability to prioritise and work to strict deadlines
  • Effective conflict resolutions skills, negotiation, mediation, and decision-making skills
  • Willingness to consent to have probity information entered onto the Residential Care Workers Register
  • Current Working with Children Check, Working with Vulnerable People Registration and National Police Check
  • Current Drivers Licence

Nice to have:

  • Aboriginality or culturally and linguistically diverse backgrounds desirable
  • Demonstrated knowledge of relevant legislation, Child and Young Persons (Care and Protection) Act 1998 and the Human Services Outcome Framework: Early Intervention (FaCS 2018)
What we offer:
  • Generous employment conditions, competitive rates, and access to salary packaging
  • Ongoing career development, education, and training
  • A collaborative, respectful, and inclusive team environment where you can thrive
  • Strong team values and community impact
  • Opportunities for professional growth
  • A welcoming environment that supports Aboriginal and Torres Strait Islander applicants
  • Competitive salary
  • Monthly RDOs (Rostered Days Off)
  • Paid Christmas shutdown period in addition to standard leave entitlements
  • Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit)
  • Ongoing training, support, and career advancement opportunities
  • Opportunity to work within a supportive, dedicated team
  • Ongoing professional development and training
  • Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing

Additional Information:

Job Posted:
February 01, 2026

Expiration:
February 19, 2026

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