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We have an exciting opportunity for a Family Caseworker to join the Victims of Terrorism Unit (VTU) Hub team in our national hub for 37.5 hours a week. You will provide trauma informed support to service users impacted by terrorism. Service users are at the heart of the work we do; working with the family, you will undertake a comprehensive needs assessment to agree a bespoke Support Plan that will include exploring the needs of children and young people within the family.
Job Responsibility:
Provide trauma informed support to service users impacted by terrorism
Undertake a comprehensive needs assessment to agree a bespoke Support Plan
Manage a caseload, completing actions agreed on Support Plans and reviewing needs with service users regularly
Advocate for service users with external stakeholders, agencies and aspects of the criminal justice system
Build constructive relationships with stakeholders whilst maintaining the highest standards of confidentiality
Work collaboratively across VS
Support the Team Leader and Operations Manager in delivery of training and information presentations across a range of stakeholders both in person and online
Requirements:
Understanding of the impact of crime on victims
Effective verbal and written communication skills
Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
Ability to balance competing needs and priorities
Ability to work independently and as part of a team
A successful track record of building effective working relationships across internal and external stakeholders
What we offer:
Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression