Family Carer Wellbeing Project Worker

• Identifying and supporting families, or people who provide unpaid care, to people with disabilities and illnesses
• Work with a wide range of partners and stakeholders, both internally and externally, to support a wide range of engaging wellbeing activities and the provision of information, advice and guidance
• Engage with our cities rich cultural diversity and identifying individual and community asset-based strengths
• Work within a rota system, to ensure we are able to meet the demands of a busy service
• Provide frontline support to unpaid carers and work with volunteers to maximise our reach
• Embrace person centred and user led approaches, with citizen consultation and co-production at the heart of the role
• Support the marketing and promotion of the service and Birmingham Carers Hub offer to unpaid carers and potential referral agencies, in both the statutory & voluntary sectors
• Participate in regular reviews of the activities and case work they facilitate and contribute to and ensure good quality risk assessments and person-centred wellbeing plans are in place to support the needs of unpaid carers engaging with the service
• Understand the barriers facing unpaid carers, providing unpaid care to children or adults with disabilities and/or illnesses, especially those from hard-to-reach backgrounds
• Uphold the highest standards and work well within an established and experienced team as well as using their own initiative when communicating with staff, unpaid carers and professionals
• Build and maintain good working relationships with multiple agencies such as social workers and teachers
• Be organised in planning and managing their working schedules and working towards our referrals and assessment process
• Identify and act upon any safeguarding issues in relation to multi-agency guidelines, ensuring compliance in relation to the guidelines
• Maintain all reports and records in a confidential and timely manner, in line with Midland Mencap’s policies and procedures, in line with GDPR and Safeguarding aspects

• Must have basic administrative skills and be able to: Follow administrative procedures
• Demonstrate good written skills and be able to complete coherent reports
• Must be able to demonstrate understanding of working with diverse communities
• Must have organising skills and be able to: Plan and prioritise work
• Attend and contribute at meetings and groups
• Facilitate discussion at meetings and groups
• Must be able to demonstrate capacity to deal with a range of people in local communities and across levels of public services, and to work with discretion, integrity and with complete confidentiality
• Must be able to work in dynamic and changing circumstances
• Must be able to get on with people, and to work independently as well as in a team
• Be able to demonstrate knowledge and understanding of the issues faced by disabled people and their family carers
• Ability to act diplomatically and to use a range of communication skills to work sensitively with citizens, their families and staff from other agencies
• Ability to work reliably and responsibly as a member of a team with internal and external colleagues to achieve service outcomes
• Determination to seek to improve quality of performance
• Ability to deliver support to individuals from diverse communities
• Ability to demonstrate personal values in line with organisational Mission Statement inc. Vison, Mission & Three Core Offers
• Ability to provide consistent information to support management
• Ability to plan, organise and manage activities in a logical and consistent manner, using appropriate information systems and tools e.g. work schedules and charts
• Ability to work independently and use initiative
• Ability to recognise boundaries
• Ability to accept responsibility for meeting service users’ needs, demonstrating flexibility and pride in delivering work of the highest quality, working to deadlines and under pressure
• Recognise their duty of care to all work-related citizens and the wider public
• Agree with the organisation’s values and ensure that they are always complied with
• Demonstrate understanding and belief in Midland Mencap’s values
• To always uphold the principals of safeguarding
• Have enhanced level clearance from DBS
• Be available for occasional evenings and weekend work
• Full UK Drivers Licence

• Previous experience of working in a social care setting or similar e.g. health or education settings
• Experience working with unpaid carers and families with children, young people, or adults with illness or disabilities

Comprehensive training