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Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Responsibility:
Provide food and beverage service to the Fairmont Gold floors
Set up and serving of breakfast in the Fairmont Gold lounge
Delivery of individual coffee/fruit juice orders to Fairmont Gold guest rooms
Assist Fairmont Gold co-workers in morning activities
Washing dishes
Controlling inventories and ordering pertinent supplies for use in Fairmont Gold
Adhering to "room warming" procedures as detailed in Fairmont Gold Standards manual
Advise Room Service of requirements of VIP guests
Ensure the Fairmont Gold floor is free of Room Service trays
Other duties as assigned
Requirements:
A minimum of one (1) year recent experience (in the last five years) in a food and beverage related position in a quality establishment
“Serving It Right" and “Food Safe” certification
The successful candidate must be adaptable and flexible with a proven record of tact and diplomacy
Impeccable attention to detail
Excellent interpersonal and English communication skills, both written and verbal
Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work gracefully under pressure
Impeccable grooming and presentation
Nice to have:
Fluency in a second language is an asset
What we offer:
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs