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The Facility Warehouse Supervisor is a key member of the warehouse operations team, responsible for leading and motivating a team of hourly associates to meet established goals, standards, and daily targets. This role drives associate engagement, productivity, quality, accuracy, and safety across assigned areas (inbound, outbound, order processing, shipping, returns, etc.) by providing hands-on leadership and day-to-day direction. The Supervisor ensures Standard Operating Procedures (SOPs) and Good Manufacturing Practices (cGMPs) are in effect, assuring the quality and quantity of products. Close collaboration with peers and internal business teams—including inventory, customer solutions, sales, supply chain, and warehouse operations—is essential to align decisions and outcomes with overall site goals and objectives.
Job Responsibility
Maintain a clean and safe working environment
Drive a Safety Culture that values associate engagement with the Safety Program
Supervise associates in picking, consolidating, packing, as well as secondary production functions
Motivate and guide the team to meet all daily targets, including Key Performance Indicators (KPIs) and Objectives, Goals, Strategies, and Measures (OGSMs)
Implement optimal staffing mix during assigned shift
Monitor warehouse lines to ensure goods flow properly
Maintain inventory accuracy
Maintain accurate records of processed merchandise, packages, shipments, tracking numbers, and associate productivity
Coach and develop Warehouse Leads and hourly associates
Ensure on-time order processing and warehouse throughput
Use Root Cause Analysis to investigate operational errors
Be solution-oriented and routinely make recommendations for continuous improvement
Exercise autonomy to make operational decisions
Assign work, meet completion dates, and interpret organizational policies
Plan and organize day-to-day operations activities
Appropriately communicate with, follow up with, and support associates
Leverage facility systems to generate reports
Monitor hourly/daily reporting and escalate concerns
Learn and execute tasks related to software programs (e.g., ERP, WMS, SAP)
Follow all established facility safety and security standards
Take personal responsibility for following all SOPs, cGMPs, safety requirements, and procedures
Special projects and other duties, as assigned
Requirements
High School Diploma or General Education Degree (GED) required
2+ years of experience in a Lead or Supervisory role within a warehouse/distribution environment required
Familiarity with Warehousing Inventory Control procedures, concepts, and management systems
Experience with cycle counting, shipping & receiving, and knowledge of DOT regulations
Experience with various Material Handling equipment
Excellent computer skills, including Microsoft Suite programs
Self-starter with integrity and confidence who strives to achieve even the most challenging objectives with limited supervision
Able to openly communicate across all levels of management, customers, and vendors
Highly organized, detail-oriented, and able to multi-task in a fast-paced, deadline-driven environment
Customer-focused with strong data and analytical skills
Proven track record in planning and an interest in continuous improvement
Results-oriented professional able to solve problems and implement change
Strong supervisory and managerial skill set
Nice to have
Associate degree preferred
Bachelor's degree in Supply Chain, Logistics, or Business is a plus
Military experience may be used in lieu of formal education
Equivalent level of industry experience accepted
Previous experience or proficiency in SAP and/or other warehouse management platforms (WMS, ERP) preferred