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Facility Service Center Specialist

https://www.circlek.com Logo

Circle K

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Location:
Poland, Warsaw

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Circle K Business Centre Poland is looking for a Facility Service Center Specialist with German language skills who will act as a single point of contact for Circle K stores and Business Unit representatives in Circle K Germany. The role involves handling work orders, technical support, cooperation with service partners, managing insurance claims, generating reports, and providing training.

Job Responsibility:

  • Registering Work Orders in the system and supervision according to the KPI’s
  • active communication with all parties involved (site managers, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
  • maintain equipment documentation including specifications, warranties, life cycle, maintenance needs and operating instructions
  • controlling of the system setup and active participation in system updates, including providing training for agents and vendor companies
  • technical support for assets and equipment located in Circle K stores
  • cooperation with German service partners, preparing documentation of the damage and cost estimates to be discussed with the insurance companies
  • registration of insurance claims towards the customers’ insurance companies
  • completing documentation of all invoices/costs and claiming costs back from the insurance companies
  • following up on payments from the insurance companies
  • preparing reports on success rates

Requirements:

  • Fluent German language skills (B2/C1 preferred)
  • very good English and other foreign language skills is an advantage
  • quick learner, ambitious and well organized/structured
  • university degree preferred
  • experience in technical support as advantage
  • ability to understand customer demands and come up with solutions to their problems
  • high service orientation
  • good teamwork skills

Nice to have:

  • Very good English and other foreign language skills
  • experience in technical support
What we offer:
  • Contract of employment
  • annual bonus
  • private medical care
  • cafeteria platform/Multisport
  • language lessons subsidized by the company
  • group insurance
  • attractive discounts for products and services at our stations
  • employee stock purchase plan
  • employee assistance program (Lyra)
  • modern and convenient office
  • friendly work atmosphere
  • integration events
  • trainings
  • possibility to develop skill in a wide international environment

Additional Information:

Job Posted:
July 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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