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Facility Service Center Agent

https://www.circlek.com Logo

Circle K

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Location:
Poland , Warszawa

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Looking for new opportunities in your career? Wherever you're heading, let's go there together. Our ambition is to be an exceptional place to work. We will put our very best effort into your personal and professional development – because when you grow, we grow. Our dream is to be the world's preferred destination for convenience and fuel. Whatever your goal is, let's make each other's dreams come true. Come grow with us. Circle K Business Center Poland is looking for a new team player, who would like to join our team as: Facility Service Center Agent with Danish Language skills. Circle K is currently looking for 2nd line Facility Service Center Agent. Person who will take role of Facility Service Center Agent will take a coordination role between CK stores, IT first line and Vendors for Facility assets. The Agent will be responsible for helping in dispatching WO to the right external Suppliers/Service providers, answering all Vendor's questions and cost control. The Service Center Agent will work closely with the Specialist Facility Service Center and the local maintenance Engineers in Denmark. The person who will take this position shall be open-minded, enthusiastic self-taught and ready to provide technical support to our sites.

Job Responsibility:

  • Technical support for assets and equipment located in CK store
  • Further troubleshooting and advice to the reported technical/functional issues transferred from 1st line support
  • Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA)
  • Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
  • Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
  • Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

Requirements:

  • Fluent Danish language skills
  • Very good English and other foreign language is an advantage
  • Quick learner, ambitious and well organized/structured
  • University degree or equivalent working experience (technical university degree preferred)
  • Higher education in mechanic, electric or similar (technical university degree preferred)
  • Experience in technical support as advantage
  • Ability to understand customer demands and come up with solutions to their problems
  • High service orientation
  • Good teamwork skills
What we offer:
  • Contract of employment
  • Annual bonus
  • Private medical care
  • Cafeteria Platform/Multisport
  • Language lessons subsidized by the company
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Employee Assistance Program (Lyra)
  • Modern and convenient office
  • Trainings & possibility to develop skills in a wide international environment

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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