Facility Service Center Agent with Danish

• Technical support for assets and equipment located in CK stores
• Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
• Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
• Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
• Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
• Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

• Fluent Danish language skills
• Very good English and other foreign language is an advantage
• Quick learner, ambitious and well organized/structured
• University degree or equivalent working experience (technical university degree preferred)
• Higher education in mechanic, electric or similar (technical university degree preferred)
• Experience in technical support as advantage
• Ability to understand customer demands and come up with solutions to their problems
• High service orientation
• Good teamwork skills

Experience in technical support

• Annual bonus
• Private medical care
• Cafeteria Platform/Multisport
• Language lessons subsidized by the company
• Group insurance
• Attractive discounts for products and services at our stations
• Employee stock purchase plan
• Employee Assistance Program (Lyra)
• Modern and convenient office
• Friendly work atmosphere
• Integration events
• Trainings
• Possibility to develop skill in a wide international environment