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Lead and manage comprehensive facility operations, ensuring operational excellence, regulatory compliance, and exceptional client service delivery. This senior leadership role requires strong technical expertise combined with team management capabilities to oversee complex facility operations in a manufacturing environment.
Job Responsibility:
Manage and direct on-site teams including external suppliers to deliver exceptional customer service and operational excellence
Develop and maintain a high-performing, motivated team while fostering an environment of collaboration, trust, and performance excellence
Provide mentoring and facilitate training and development opportunities for team members
Serve as the primary on-site point of contact for all facilities matters, proactively engaging with stakeholders across multiple organizational levels to exceed expectations and build strong, effective relationships
Ensure consistent delivery of services that align with client objectives and organizational standards
Oversee vendor performance to ensure timely, budget-compliant service delivery
Manage procurement processes in accordance with client guidelines and JLL best practices
Monitor contract performance, initiate re-procurement processes as needed, and continuously assess contracts to deliver optimal value
Drive site financial operations to meet or exceed targets while maintaining strict adherence to JLL's Code of Ethics
Monitor and report budget expenditure, manage purchase order processes and invoice approvals, and identify cost-saving opportunities without compromising service quality or output
Maintain a safe working environment through compliance with JLL EH&S policies, local statutory regulations, and industry safety standards
Implement and manage RAMS and permit-to-work systems, participate in required safety meetings and training, and ensure full compliance with fire safety and occupational health requirements
Recommend and implement continuous improvement practices and industry best practices
Maintain building procedures and performance standards, meet Critical Environment Management requirements where applicable, and provide 24/7 emergency response support as part of a team approach
Regularly review operations to optimize costs while improving service standards
Implement and maintain comprehensive property risk management programs including regular audits
Develop and maintain disaster recovery and business continuity plans
Serve as the primary contact for facilities, project management, and crisis response activities, ensuring prompt resolution and proactive identification of potential issues
Achieve key performance indicators and service level agreements while promoting sustainable service delivery methods
Stay current with environmental, sustainability, and ecological developments, actively incorporating these into service activities where appropriate
Requirements:
5-10 years of experience in facilities management, property management, hard/soft services, or hospitality
Excellent written and verbal communication skills in local language and English
Proven experience leading and managing teams in complex operational environments
Demonstrated ability in vendor management for specialized services
Strong technical knowledge of building systems (HVAC, electrical, mechanical, BMS)
Experience with Health & Safety protocols, risk assessment, method statements, and permit-to-work systems
Understanding of occupational safety requirements and local regulations
Proficiency with CAFM systems or similar facility management software
Budget management and financial analysis capabilities
Experience with quality management and KPI measurement systems
Nice to have:
Engineering degree or relevant technical certifications (BIFM, CAFM, or local equivalents)
Experience in manufacturing or laboratory environments
Knowledge of semiconductor facility requirements
Experience with continuous improvement initiatives
Additional language skills (German/Flemish/French as applicable)