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JLL Logo JLL · Office Administration

Facility Executive Soft Services

India, Noida · Job Posted February 20, 2026
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Job Description

Assist Facilities Management Team with tactical planning for the team’s goals and objectives. Assists with receiving and dispatching of work requests to technical staff, vendors or other service providers. Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; Monitor work order SLA adherence. Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities. Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership. Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption. To Assist Assistant Manager/ Manager Soft Services for the smooth running of operations.

Job Responsibility

  • Assist Facilities Management Team with tactical planning
  • Assist with receiving and dispatching work requests
  • Work order entry and monitoring
  • Monitor work order SLA adherence
  • Assist with coordination, scheduling, follow-up of maintenance activities
  • Coordinate with onsite and regional Facilities team
  • Provide direction to vendors and service providers
  • Assist Assistant Manager/Manager Soft Services
  • Develop and implement building procedures
  • Facilitate/handhold Customers during Client visits
  • Coordinate booking of conference/meeting rooms, food & beverage, AV equipment
  • Ensure adequate supply of materials and services
  • Routinely inspect contracted services
  • Achieve Client satisfaction
  • Plan, organize and arrange internal events
  • Provide timely inputs to Admin lead
  • Make specific arrangements for visits
  • Provide assistance in general administrative activities
  • Contribute to Monthly Management Report
  • Participate in Emergency Evacuation procedures
  • Manage Health and Safety issues
  • Assist with re-sourcing of JLL's operation
  • Perform other duties as required
  • Carry out Vendor Background Checks
  • Maintain external employee data
  • Prepare floor register for Health and Safety Issues
  • Prepare SLA's for Vendors
  • Compile and update site account details
  • Coordinate and organize events
  • Compile snag list for Defect Liability Period (DLP)
  • Assist in preparation of Monthly Management and Quarterly Business Review reports
  • Assist in Cross audit
  • Handle Cafeteria and Pantry Operations
  • Conduct internal audit for food and beverage vendor
  • Ensure adequate availability of consumables
  • Ensure serviceability of pantry and kitchen machines
  • Compile and follow-up Landlord issues
  • Follow-up with vendor for invoice submission
  • Regular training of soft services staff
  • Ensure record maintenance for all activities
  • Ensure staff attrition is less than 5%

Requirements

  • Diploma in Hospitality Management or Graduate
  • 3-4 years relevant experience
  • Good communication Skills
  • Well-groomed and presentable
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