Facility Executive - Soft Services Job at JLL (Mumbai)

New

Facilities Soft Service Lead cum Event Coordinator

The Facilities Soft Service Lead cum Event Coordinator manages comprehensive sof...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Diploma in Event Management, Hospitality Management, Business Administration, or related field
Minimum four to six years of experience in facilities management, event coordination, or hospitality services within Malaysian commercial office environment
Proven track record of managing soft services operations and coordinating successful corporate events
Strong event planning capabilities with experience managing corporate functions, conferences, and client entertainment events
Excellent organizational skills with ability to coordinate multiple vendors, timelines, and logistics simultaneously
Creative problem-solving abilities with attention to detail for seamless event execution and guest satisfaction
Proven experience managing relationships with Malaysian service providers and understanding of local market conditions for soft services procurement
Strong negotiation skills with ability to secure cost-effective contracts while maintaining quality standards
Experience with vendor performance monitoring and service level agreement management
Fluency in English and Bahasa Malaysia essential for vendor coordination and event communication

Job Responsibility

Manage comprehensive soft services operations including cleaning services, waste management, pest control, landscaping, and general workplace amenities
Coordinate with external service providers to ensure consistent service delivery and quality standards across all soft service areas
Monitor service level agreements, conduct regular quality inspections, and implement improvement initiatives to enhance workplace cleanliness and comfort
Develop and maintain relationships with soft service contractors including cleaning companies, catering providers, landscaping services, and specialty contractors
Negotiate service contracts, monitor performance against established standards, and coordinate vendor scheduling to minimize disruption to office operations
Resolve service issues promptly and ensure vendor compliance with Malaysian health, safety, and environmental regulations
Plan, coordinate, and execute corporate events including meetings, conferences, client entertainment, employee functions, and special celebrations
Manage event logistics including venue preparation, catering arrangements, audio-visual equipment setup, and guest coordination
Coordinate with internal departments and external vendors to ensure seamless event delivery and exceptional attendee experiences
Oversee workplace amenities including pantry operations, coffee services, employee wellness programs, and recreational facilities

Fulltime

New

Senior Service Ambassador

The Senior Service Ambassador will be part of the Community Management and Workp...

Location

Singapore , Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Mid-level experience from 4 to 5 star Hotel /Tier 2 Airline / F&B industry
Semi-strategic role that will involve high-level planning and guiding the team towards an end to end successful operations
Conduct training, internal journey mapping, audits to keep team in regular check of execution
Help plan & support request required by BUs and ensure requirement are met at high standards
Strong problem-solving skills and the ability to work well under pressure
Proven experience in a similar guest relations role within a corporate environment
Strong customer service and communication skills to effectively address guest concerns
Knowledge of facility management principles, including cleaning, pest control, and landscape services
Excellent organizational and multitasking abilities to manage multiple soft services simultaneously
Strong leadership and team management skills, with the ability to motivate and guide a diverse team

Job Responsibility

Developing and implementing strategies to enhance the overall experience of occupants in the facility, including employees, guests, and visitors
Develop and implement standard operating procedures to maintain cleanliness and hygiene standards
Manage and coordinate various soft services such as cleaning, pest control and landscaping within the account’s portfolio & ensuring that these services are delivered to the expected standards and properly aligned with the needs of the organization and its occupants
Conduct daily routine walkthroughs and assessments of the soft services delivery to ensure ambassador’s compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client
Provide guidance, training, and support to team members, ensuring high standards of performance and professionalism
Collaborate with external vendors and service providers for efficient delivery of soft services
Coordinate with internal teams to implement necessary improvements in soft services and human experience
Collaborating with various teams, such as operations, maintenance, and service providers, to ensure the seamless delivery of services aligned with occupant expectations
Building and maintaining strong relationships with occupants and stakeholders to understand their requirements and address any concerns or feedback
Monitor and evaluate the quality of services, addressing any issues or concerns promptly and taking corrective actions when needed

Fulltime

New

Facilities Support Lead

The role is responsible for delivering exceptional client experience every day t...

Location

United States , Boston

Salary:

100000.00 - 145000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

3-5 years minimum prior relevant experience in hospitality, facility / property management, janitorial operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example
respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology and applications

Job Responsibility

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
Serve as an onsite contact and coordinate facility team services
Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Works collaboratively within the account team in the delivery of services across all business lines
Assists with third party vendor relationships and service partners to provide maximum service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New

Facilities Support Lead

The role is responsible for delivering exceptional client experience every day t...

Location

United States , Atlanta

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

3-5 years minimum prior relevant experience in hospitality, facility / property management, janitorial operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Ability to work with diverse teams – lead by example
respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Ability to adapt to new devices, technology and applications

Job Responsibility

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
Serve as an onsite contact and coordinate facility team services
Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Works collaboratively within the account team in the delivery of services across all business lines
Assists with third party vendor relationships and service partners to provide maximum service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

New