Facility Coordinator

• Serve as the single point of contact for JLL’s site service delivery and act as the escalation point
• Ensure all services meet contractual obligations
• Build and manage strong relationships with key client stakeholders
• Develop a deep understanding of the client’s business and evolving service requirements
• Ensure full adherence to all contract terms and conditions
• Achieve contracted KPIs, service levels, and performance measurements
• Implement and manage the change control process
• Achieve agreed financial targets and revenue objectives for the account
• Identify cross-selling opportunities for additional services
• Manage fee collection and track outstanding payments
• Monitor site expenses according to the approved budget
• Maintain proper financial trackers CORRIGO for PO, PR, GR, and invoicing accuracy
• Provide onsite support to FM operations as the trusted right hand
• Conduct routine site inspections to ensure compliance with processes and best practices
• Support administrative functions (front desk, housekeeping coordination, appointment scheduling)
• Meet key performance indicators and service-level agreements
• Work closely with clients and suppliers to address facility-related inquiries
• Participate in vendor procurement activities as needed (planning, budgeting, evaluation)
• Maintain a safe working environment by enforcing workplace safety procedures
• Follow proper incident escalation and reporting processes
• Ensure all site operational contracts are current and adequate for service needs
• Build strong relationships with stakeholders across multiple organizational levels
• Perform facility walks to maintain overall facility condition
• Ensure cleanliness, tidiness, and proper management of all office facilities
• Manage and track all facilities requests
• Oversee planned preventive maintenance schedules
• Coordinate with vendors, gather quotations, evaluate proposals, and recommend actions
• Monitor performance of outsourced vendors through regular reviews
• Support clients during after-hours emergencies and act as a key response member
• Prepare and compile required operational reports for clients
• Serve as the interface with client representatives and BMO (Building Management Office)
• Perform ad hoc duties assigned by superiors
• Support the FM team in completing all financial processes accurately and on time
• Ensure prompt and accurate management of purchase orders
• Handle invoice submissions, finance reporting, and tracking before monthly cut-off deadlines
• Maintain the Risk Register for major property risks (OHS, fire safety, environmental)
• Identify, evaluate, and recommend control measures for EHS issues
• Conduct regular site inspections for EHS compliance
• Maintain escalation and incident reporting procedures
• Support client EHS during annual fire evacuation drills with the (Building Management Office)
• (Advantage) Experience in clean room facilities management

Experience in clean room facilities management