Facility Coordinator Soft Service Job at Randstad (Gurgaon)

Facilities Soft Service Lead cum Event Coordinator

The Facilities Soft Service Lead cum Event Coordinator manages comprehensive sof...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Diploma in Event Management, Hospitality Management, Business Administration, or related field
Minimum four to six years of experience in facilities management, event coordination, or hospitality services within Malaysian commercial office environment
Proven track record of managing soft services operations and coordinating successful corporate events
Strong event planning capabilities with experience managing corporate functions, conferences, and client entertainment events
Excellent organizational skills with ability to coordinate multiple vendors, timelines, and logistics simultaneously
Creative problem-solving abilities with attention to detail for seamless event execution and guest satisfaction
Proven experience managing relationships with Malaysian service providers and understanding of local market conditions for soft services procurement
Strong negotiation skills with ability to secure cost-effective contracts while maintaining quality standards
Experience with vendor performance monitoring and service level agreement management
Fluency in English and Bahasa Malaysia essential for vendor coordination and event communication

Job Responsibility

Manage comprehensive soft services operations including cleaning services, waste management, pest control, landscaping, and general workplace amenities
Coordinate with external service providers to ensure consistent service delivery and quality standards across all soft service areas
Monitor service level agreements, conduct regular quality inspections, and implement improvement initiatives to enhance workplace cleanliness and comfort
Develop and maintain relationships with soft service contractors including cleaning companies, catering providers, landscaping services, and specialty contractors
Negotiate service contracts, monitor performance against established standards, and coordinate vendor scheduling to minimize disruption to office operations
Resolve service issues promptly and ensure vendor compliance with Malaysian health, safety, and environmental regulations
Plan, coordinate, and execute corporate events including meetings, conferences, client entertainment, employee functions, and special celebrations
Manage event logistics including venue preparation, catering arrangements, audio-visual equipment setup, and guest coordination
Coordinate with internal departments and external vendors to ensure seamless event delivery and exceptional attendee experiences
Oversee workplace amenities including pantry operations, coffee services, employee wellness programs, and recreational facilities

Fulltime

Soft Services Maintenance and Vendor Manager

We are seeking an experienced Soft Services Maintenance and Vendor Manager to ov...

Location

Philippines , Makati

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in soft services maintenance and vendor management
Strong vendor management expertise
Service quality oversight
Ability to ensure seamless delivery of cleaning, front desk messengerial and other soft services across commercial properties
Experience overseeing janitorial and cleaning operations including daily cleaning, deep cleaning, and specialized cleaning services
Experience managing office maintenance programs including pest control, carpet and office fabric care, office waste collection and disposal services
Experience coordinating reception staff, and messengerial services
Experience supervising pest control, waste management, recycling programs, and environmental compliance initiatives
Experience developing and maintaining strategic relationships with soft services vendors and contractors
Experience negotiating service contracts, pricing structures, and service level agreements

Job Responsibility

Soft Services Operations Management: Oversee janitorial and cleaning operations including daily cleaning, deep cleaning, and specialized cleaning services
Manage office maintenance programs including pest control, carpet and office fabric care, office waste collection and disposal services
Coordinate reception staff, and messengerial services
Supervise pest control, waste management, recycling programs, and environmental compliance initiatives
Vendor Relationship Management: Develop and maintain strategic relationships with soft services vendors and contractors
Negotiate service contracts, pricing structures, and service level agreements to optimize cost and quality
Conduct regular vendor performance evaluations and implement improvement action plans
Manage vendor onboarding processes including insurance verification, background checks, and training requirements
Coordinate vendor scheduling to minimize disruption to building operations and occupants
Quality Assurance and Service Delivery: Establish quality standards and inspection protocols for all soft services operations

Fulltime

Facilities Soft Services Coordinator

The Facilities Soft Services Coordinator supervises and coordinates the daily op...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

SPM/O-Level qualification or equivalent
Certificate in Hospitality, Facilities Management, or related field preferred
Minimum three to five years of experience in facilities services, cleaning operations, or hospitality services with at least two years in supervisory roles
Previous experience managing cleaning teams and understanding of Malaysian workplace cleaning standards
Proven supervisory capabilities with experience leading diverse teams in Malaysian multicultural workplace environment
Strong coaching and development skills
Experience managing daily operations while maintaining focus on quality standards and customer satisfaction
Fluency in Bahasa Malaysia essential
Proficiency in English for reporting and coordination with management
Understanding of basic Chinese dialects advantageous

Job Responsibility

Lead and supervise a team of cleaners and tea ladies, providing daily work assignments, performance guidance, and skills development
Create work schedules ensuring adequate coverage for all areas during business hours and coordinate staff rotation for breaks and leave coverage
Conduct regular team meetings to communicate standards, address concerns, and foster collaborative team environment focused on service excellence
Oversee comprehensive cleaning operations including office areas, meeting rooms, pantries, washrooms, and common spaces to maintain consistent cleanliness standards
Coordinate tea and beverage services for employees and visitors, ensuring fresh supplies and proper service presentation
Monitor work quality through regular inspections and provide immediate feedback to maintain high service standards throughout the facility
Implement and monitor cleaning protocols, hygiene standards, and service procedures to ensure consistent quality across all work areas
Conduct daily quality inspections and maintain checklists for systematic monitoring of cleaning tasks and service delivery
Address quality issues promptly and provide additional training when performance standards require improvement
Provide comprehensive training to new team members on cleaning procedures, safety protocols, and customer service standards

What we offer

Excellent opportunities for professional growth within facilities management and team leadership
Provides valuable experience in operations management, staff development, and service excellence in Malaysia's commercial office environment

Fulltime

RE&WS Facilities Services Assistant - Generalist

Note: This is an in-office role in our Philadelphia Office. The Role: Reception/...

Location

United States , Philadelphia

Salary:

Not provided

Willis Towers Watson

Expiration Date

Until further notice

Requirements

2+ years experience in a professional office environment providing general office support
Exceptional customer service skills
Strong interpersonal skills, and the ability to deal professionally with clients, vendors and colleagues on the phone and in person
Professional demeanor and appearance
Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
Reliable and punctual
Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively
Knowledge of AV equipment and limited technology in a meeting environment
A strong focus on detail and accuracy of work
Strong time management skills

Job Responsibility

Perform all duties related to reception/switchboard including call and visitor handling
Meet, greet and announce visitors in a professional manner
Ensure visitors are identified in accordance with security procedures
Handle hotspot/visit office space requests as required
Monitor booking tool and communicate/liaise with colleagues booking conference rooms to verify requirements and expedite changes
Physical set up / break down of rooms for meetings
Ensure conference rooms and meeting rooms are stocked with equipment and/or refreshments daily, as required
Monitor to ensure housekeeping standards are maintained in conference/meeting rooms
Track upcoming conference/meeting room bookings
Ensure conference/meeting rooms are set-up as requested

What we offer

Mental health/emotional wellbeing (including Employee Assistance Program)
medical (including prescription drug coverage and fertility benefits)
dental
vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
company-paid life insurance
supplemental life insurance
AD&D

Fulltime

Manager facilities soft services

As a Facility Manager Soft Services at JLL, you'll play a crucial role in shapin...

Location

India , Mumbai

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Facility Management, Business Administration, or related field
Proven track record of managing vendor relationships and service contracts
Strong knowledge of health and safety regulations and best practices
Excellent communication and interpersonal skills
Proficiency in Microsoft Office suite and facility management software
Ability to prioritize tasks and manage multiple projects simultaneously
More than 8 years in Facility Management – Soft Service

Job Responsibility

Supervise and coordinate regular maintenance activities for the facility
Oversee repairs and renovations to ensure the facility is in optimal condition
Developing and implementing building procedures and performance measures
Develop and manage budgets for facility operations and maintenance
Identify cost-saving opportunities and efficiency improvements
Develop and implement service level agreements (SLAs) with vendors and internal stakeholders
Monitor and evaluate service quality
Conduct regular site inspections to maintain high standards of cleanliness and safety
Collaborate with internal teams and external partners to enhance service delivery
Foster a culture of innovation and continuous improvement in soft services management

Fulltime