Facilities Team Member Job at Unite Students (Birmingham)

Job Description

Join our facilities team and play a vital role in maintaining safe, clean, and welcoming living spaces, where your skills keep our student community thriving every day. As a Facilities Team Member, you'll play a key part in creating safe, welcoming, and well-maintained spaces that help our students feel at home and thrive. You'll work closely with your Facilities Team Leader, peers and residents, resolving maintenance issues, responding to health and safety needs, and supporting a high-quality living environment. Every day is different whether you're fixing a door, responding to an urgent call, or simply checking in with students - your attention to detail and commitment to our values will help build a positive community where everyone belongs.

Job Responsibility

Perform General Maintenance Tasks: Carry out basic joinery, plastering, plumbing, electrical repairs, and reactive maintenance to ensure buildings are safe, secure, and well-maintained
Ensure Health and Safety Compliance: Maintain a safe environment by completing monitoring, responding promptly to safety-related calls, and adhering to all relevant policies and procedures
Deliver Excellent Customer Service: Connect with students and colleagues, respond to maintenance requests and student feedback, and provide support with a positive and approachable attitude
Use Digital Tools and Procedures: Log maintenance issues accurately using PDA apps and completed planned inspections, reporting any remedial work to the appropriate engineer

Requirements

Hold a Valid UK driver's license - essential for traveling between sites
Basic technical maintenance skills - including joinery, plastering, basic domestic plumbing, and completing like-for-like electrical changes with attention to safety and proper documentation
Knowledge and adherence to Health and Safety legislation - ensuring a safe working environment and compliance with legal standards
Experience in general maintenance and customer-facing roles - demonstrating the ability to work effectively while delivering top customer service
Strong problem-solving and communication skills - capable of addressing maintenance issues efficiently and interacting professionally with stakeholders and colleagues

What we offer

Performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service
Generous pension scheme where contributions between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
Employee Assistance Programme (EAP)
Free volunteering day per year
Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
20% student rent at any of our direct let properties for your children, siblings, their children, or any student that depends on you

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