Facilities Support Specialist

• Inspect facilities and review inspection reports to determine repairs or improvements required to both facility and security related systems
• Support, help develop, implement, and maintenance of the facility and a workplace strategy that provides a consistent high quality, safe employee experience, and work environment
• Protects the organization's employees, properties, and all items of value on premises from any preventable harm or danger
• Lead and help train our workplace emergency response team
• Conduct training to our Trailblazers around workplace safety and security
• Assists in preparation of emergency management and contingency planning
• Serves as liaison with public law enforcement, fire, and other agencies as it relates to security
• Maintain, update, and distribute workplace security manuals, documents, and records
• Coordinate the installation, maintenance, and repairs of facility, life safety and security systems
• Oversee and mange third party vendors both facilities and workplace security related
• Manage third party guard force and janitorial vendor as needed
• Maintain and update the VMS and SMS systems utilized by Healthfirst
• Maintain Healthfirst automated security systems and employee identification card system
• Perform facility and security related audits of the premise to include but not limited to facility and security equipment
• Submit Service Now tickets for any repairs or hazards that need to be addressed because of daily inspections conducted for both facility and security related issues
• Complete daily Service Now tickets, in a timely and efficient manner
• Perform light building general repairs of office furniture, replacement of ceiling tiles, filters, light bulbs, patch, and paint, etc
• Troubleshooting A/C issues, electrical problems and notify Team Lead
• Submitting service tickets to building management
• May coordinate vendors providing services including A/C, electrical repairs, and installation of equipment in coordination with building management
• Escort vendors as needed
• Place orders for supplies as needed
• Participate in coordination and setup of company events
• Assist in the relocation of individuals or departments as needed
• Ensure pantries and coffee machines are stocked, properly supplied and operational
• Inspect and maintain supplies for all conference and meeting rooms
• Ensure conference rooms are clean and ready for the next meeting
• Participate in Fire Safety program
• Pack terminated employee’s personal belongings and ship
• Flexibility to work before/after hours, weekends and holidays on a rotating on call schedule
• Additional duties as assigned
• Respond to weekend, holiday and after-hours emergencies affecting operations or property

• H.S. Diploma or GED from an accredited school
• Facilities knowledge in one or more of these areas: office furnishings, vendor relations, break room supplies, property appearance, floor moves, meeting room coordinator and/or event space setup
• Strong working knowledge of commercial fire-life safety systems and procedures, emergency management and response
• Minimum of 5 years' related experience
• Experience managing suppliers and vendors
• Proficient in CCTV and Access Control systems, Microsoft Word, Excel, Power Point, and E-mail systems
• Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills
• Proficient in Microsoft Word, Excel and E-mail systems
• Ability to work as needed before/after hours, weekends and holidays on a rotating on-call schedule
• Prior experience in providing exceptional customer service by responding promptly and professionally to employee facility requests & inquiries
• Ability to deliver high quality customer support, maintaining a courteous & helpful demeanor when addressing maintenance issues or service needs

• Able to problem-solve under light supervision while managing many details
• Able to handle emergency situations and communicate results in a succinct and clear verbal or written manner
• Organizational skills keeping track of multiple tasks through to completion
• Ability to prioritize projects within a fast-paced, deadline-driven environment using tact and discretion
• General knowledge of electrical services HVAC, A/C maintenance and/or electrical services
• Coordinated vending services and break room supplies
• Experience working with outside vendors to perform services including A/C maintenance, electrical services, and general property appearance

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions