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Directs and supervises the day-to-day activities on the support operations of the company. Provides employees/team with leadership and total support to ensure the highest level of customer service and satisfaction.
Job Responsibility:
Oversee and manage the infrastructure and maintenance of the food manufacturing facility
Accounts for expenses (such as labor, overtime, travel, outside contractor spend) of multiple plant facilities
Conducts coaching sessions with personnel as needed
Prepares performance evaluations, works with individuals on career planning, training, and skills development
Ensures compliance with hourly work rules
Provides input into hiring/termination decisions
Attends departmental and customer meetings as needed
Maintains regular interaction with management team and customers
Ensures all required reporting is completed
Utilizes multiple enterprise systems to conduct daily business within department
Makes personal follow up calls to all customer complaints
Escalation point for customer complaints
Adheres to all ISO processes, procedures, and policies
Develops and maintains business relationship with all ATS departments
Continually improves processes
quantitatively monitors processes
Completes required quality core classes and uses skills and techniques presented
Uses the Core Values in work environment
Ensures compliance with company/customer safety procedures
Requirements:
Maintain all plant utility systems including steam systems, HVAC, waste water, and plumbing by directing maintenance personnel in all aspects of preventative maintenance and repairs
Bachelor’s degree or equivalent from a four-year college
or equivalent combination of education and experience which provides the required knowledge, skills, and abilities
Five (5) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations
Ability to read and interpret documents such as operating instructions and procedure manuals
write routine reports and correspondence
speak effectively before groups of customers or employees
work with mathematical concepts such as probability and statistical inference
apply concepts such as fractions, percentages, ratios, and proportions to practical situations
solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
interpret and give a variety of instructions furnished in written, oral, diagram, or schedule form
Must be a team player, organized, self-motivated and able to prioritize
Must have comprehensive computer skills
Nice to have:
Outstanding people and communication skills for interaction with customers, subordinates, and management
Proficient in the Windows operating environment and the following software: Microsoft Word, Excel, and Outlook
What we offer:
Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement