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Facilities Support Manager

United States, Elk Grove Village 93930.53 - 125240.73 USD / Year · Job Posted February 16, 2026
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Job Description

Directs and supervises the day-to-day activities on the support operations of the company. Provides employees/team with leadership and total support to ensure the highest level of customer service and satisfaction.

Job Responsibility

  • Oversee and manage the infrastructure and maintenance of the food manufacturing facility
  • Accounts for expenses (such as labor, overtime, travel, outside contractor spend) of multiple plant facilities
  • Conducts coaching sessions with personnel as needed
  • Prepares performance evaluations, works with individuals on career planning, training, and skills development
  • Ensures compliance with hourly work rules
  • Provides input into hiring/termination decisions
  • Attends departmental and customer meetings as needed
  • Maintains regular interaction with management team and customers
  • Ensures all required reporting is completed
  • Utilizes multiple enterprise systems to conduct daily business within department
  • Makes personal follow up calls to all customer complaints
  • Escalation point for customer complaints
  • Adheres to all ISO processes, procedures, and policies
  • Develops and maintains business relationship with all ATS departments
  • Continually improves processes
  • quantitatively monitors processes
  • Completes required quality core classes and uses skills and techniques presented
  • Uses the Core Values in work environment
  • Ensures compliance with company/customer safety procedures

Requirements

  • Maintain all plant utility systems including steam systems, HVAC, waste water, and plumbing by directing maintenance personnel in all aspects of preventative maintenance and repairs
  • Bachelor’s degree or equivalent from a four-year college
  • or equivalent combination of education and experience which provides the required knowledge, skills, and abilities
  • Five (5) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations
  • Ability to read and interpret documents such as operating instructions and procedure manuals
  • write routine reports and correspondence
  • speak effectively before groups of customers or employees
  • work with mathematical concepts such as probability and statistical inference
  • apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • interpret and give a variety of instructions furnished in written, oral, diagram, or schedule form
  • Must be a team player, organized, self-motivated and able to prioritize
  • Must have comprehensive computer skills

Nice to have

  • Outstanding people and communication skills for interaction with customers, subordinates, and management
  • Proficient in the Windows operating environment and the following software: Microsoft Word, Excel, and Outlook

What we offer

Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement

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