CrawlJobs Logo

Facilities Support Lead

jll.com Logo

JLL

Location Icon

Location:
United States , Boston

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

100000.00 - 145000.00 USD / Year

Job Description:

The role is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties. The role will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibility:

  • Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
  • Serve as an onsite contact and coordinate facility team services
  • Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
  • Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics
  • Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
  • Strive to continually improve experience service performance
  • Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
  • Works collaboratively within the account team in the delivery of services across all business lines
  • Assists with third party vendor relationships and service partners to provide maximum service delivery
  • Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
  • Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards
  • Walks floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
  • Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
  • Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
  • Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
  • Assistance and flexibility with Client events as needed to ensure flawless delivery
  • Serve as training center concierge for internal /external events and manage conference room bookings including scheduling conflicts
  • Provide administrative and operational excellence for soft services
  • Perform additional job duties, as requested

Requirements:

  • 3-5 years minimum prior relevant experience in hospitality, facility / property management, janitorial operations and/or knowledge of commercial real estate, preferred
  • Exceptional customer service skills and professionalism with a passion for hospitality
  • Ability to manage multiple priorities and deliver results in a fast-paced environment
  • Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
  • Ability to work independently – strong prioritization and time management skills
  • Ability to work with diverse teams – lead by example
  • respectful, cooperative, accountable
  • Excellent verbal and written communication skills with the ability to communicate professionally
  • Excellent organizational skills and process management
  • Ability to adapt to new devices, technology and applications
  • Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
  • Candidates must be authorized to work in the United States without sponsorship
What we offer:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Facilities Support Lead

Facilities Lead

Are you an experienced Facilities Lead looking for your next career move? This i...
Location
Location
United Kingdom , Darlington
Salary
Salary:
40000.00 GBP / Year
boden-group.co.uk Logo
Boden Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Formally trained in mechanical services maintenance
  • Experience of managing team
  • Basic skills on building management systems would be an advantage
  • Formal health and safety training (Desirable)
Job Responsibility
Job Responsibility
  • Lead day to day site performance and act as the main client contact
  • Ensure all maintenance meets contractual, statutory and SLA requirements
  • Maintain accurate asset registers and support effective CAFM record-keeping
  • Manage and develop the site team, including reviews, coaching and onboarding
  • Oversee subcontractors, ensuring quality, compliance and timely reporting
  • Maintain full site health & safety compliance, documentation and permit control
  • Support and develop site SOPs, emergency procedures and priority response
  • Attend and contribute to client and internal meetings/audits
  • Review PPM/reactive reports and ensure follow-up actions are logged and completed
What we offer
What we offer
  • 25 days annual leave + bank holidays
  • Cycle to work scheme
  • Holiday purchase scheme
  • Excellent training and career development opportunities
  • Fulltime
Read More
Arrow Right

Holiday Support Facility Driver

Individual will be responsible for delivering fresh and frozen food products to ...
Location
Location
United States of America , Brooklyn Center
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be at least 21 years of age
  • High School diploma or equivalent
  • Valid Class D driver’s license in the state you reside
  • CDL is not required
  • One year truck driving experience required
  • A clean driving record required
  • No positive drug or alcohol test results or refusals to be tested for the two previous years
  • Must be able to read loading instructions, posted notices and training tests
  • Must be able to perform simple arithmetic skills – add, subtract and multiply
  • Must have high level of job motivation and ability to work with minimal supervision
Job Responsibility
Job Responsibility
  • Safely drive a 26’ straight truck
  • Load the truck at Holiday Support Facility in Brooklyn Center, MN
  • Unload the truck at various Holiday Stationstore locations
  • Perform pre and post trip vehicle inspections
  • Utilize PeopleNet – a GPS Fleet Tracking system
  • Complete appropriate paperwork
  • Re-fuel the truck
  • Interact with Stationstore employees, co-workers and customers in a courteous and professional manner
  • Other duties as assigned by HSF Management, Supervisors and/or Leads
  • Perform all duties in compliance with DOT, USDA, FDA, OSHA and state and local regulations and company policies and procedures
  • Fulltime
Read More
Arrow Right

Holiday Support Facility Driver

Individual will be responsible for delivering fresh and frozen food products to ...
Location
Location
United States of America , Anchorage
Salary
Salary:
19.00 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be at least 21 years of age
  • High School diploma or equivalent
  • Valid Class D driver's license in the state you reside
  • One year truck driving experience required
  • A clean driving record required
  • No positive drug or alcohol test results or refusals to be tested for the two previous years
  • Must be able to read loading instructions, posted notices and training tests
  • Must be able to perform simple arithmetic skills - add, subtract and multiply
  • Must have high level of job motivation and ability to work with minimal supervision
  • Must pass Department of Transportation Physical Capacities exam and drug screen
Job Responsibility
Job Responsibility
  • Safely drive a 26' straight truck
  • Load the truck at Holiday Support Facility
  • Unload the truck at various Holiday Stationstores locations
  • Perform pre and post trip vehicle inspections
  • Utilize PeopleNet - a GPS Fleet Tracking system
  • Complete appropriate paperwork
  • Re-fuel the truck
  • Interact with Stationstores employees, co-workers and customers in a courteous and professional manner
  • Other duties as assigned by HSF Management, Supervisors and/or Leads
  • Perform all duties in compliance with DOT, USDA, FDA, OSHA and state and local regulations and company policies and procedures, including safety guidelines and the use of Good Manufacturing Practices (GMP's)
  • Fulltime
Read More
Arrow Right

Front of House & Facilities Coordinator

Front of House & Facilities Coordinator for a prestigious private medical clinic...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in facilities coordination or senior front of house roles
  • Strong understanding of building safety, compliance, and risk management
  • Excellent organisational and communication skills
  • Confident in using IT systems, including G-Suite and scheduling tools
Job Responsibility
Job Responsibility
  • Conduct regular checks of the premises to ensure everything is in top shape
  • Coordinate maintenance and repairs, managing contractor visits
  • Monitor safety equipment and uphold compliance with building standards
  • Lead fire safety procedures and maintain first aid readiness
  • Conduct risk assessments and maintain logs to support audits for regulatory compliance
  • Manage the reception area, ensuring a professional and welcoming environment for patients and visitors
  • Be the first point of contact for operational issues, supporting smooth daily scheduling
  • Handle post, courier bookings, and stock control with efficiency
  • Provide administrative support and cover for colleagues when needed
What we offer
What we offer
  • Opportunity to work in a prestigious location with a focus on professional development
  • Competitive salary and benefits package
  • Fulltime
Read More
Arrow Right

Technician Team Lead

This function is to ensure that the operations achieve optimum performance and e...
Location
Location
Malaysia , Johor Bahru
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certificate in mechanical / electrical with minimum 5 years working experience
  • proactive, team player, organised, work under pressure, customer orientated, work in shift
  • possess relevant trade certificate i.e Chargeman, Wireman, Building Technology, etc.
  • can read and understand M&E, Civil & Architectural, Plumbing, Sanitary & Drainage and Building Structure drawings
  • able to communicate in Bahasa and English
  • able to prepare simple report on work completed
Job Responsibility
Job Responsibility
  • To supervise technicians team in maintaining, servicing, repairs and ensure that all mechanical, electrical, plumbing, building aesthetic/structure and gas system are in good working condition at all times
  • to supervise technicians team in performing regular checking of the facilities, comply with CMMS requirement
  • to supervise and monitor technicians team to ensure the service providers carry out their service according to the scope of work stipulated in the contract agreement
  • to lead technicians team in contributing to the planning, implementation and monitor preventive measures for all building Mechanical, Electrical and Plumbing systems, i.e. ACMV, CMMS, Automatic Meter Reading, BMS, Public Display, Lighting Control, Fire Protection System, Public Address System, CCTV, Intrusion Alarm and Panic Button system, LPG system, etc.
  • to lead all technicians in supporting Safety & Security Officer in maintaining safety equipment in the building
  • ensure Log books and Building Documentation is up to date and completed to ensure effective controls are in place
  • Fulltime
Read More
Arrow Right

Contract Support Supervisor

Are you ready to enhance your leadership skills in a thriving environment? A lea...
Location
Location
United Kingdom , City of London
Salary
Salary:
40000.00 - 45000.00 GBP / Year
boden-group.co.uk Logo
Boden Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership capabilities with experience in managing teams
  • Excellent organisational skills with the ability to prioritise tasks
  • Proficiency in CAFM systems, preferably Planon
  • Effective communication skills for strong stakeholder relationships
  • Background in facilities management or contract administration
Job Responsibility
Job Responsibility
  • Manage a small team of admin staff to deliver back-office support for operational needs
  • Collaborate closely with the Account Manager to comply with contractual obligations
  • Oversee administration functions, ensuring efficient handling of client and supplier workflows
  • Monitor key performance indicators and maintain high standards within the CAFM system
  • Lead initiatives for continuous improvement and operational excellence
Read More
Arrow Right

Director, Construction & Facilities

The Director, Construction & Facilities is responsible for leading the company’s...
Location
Location
United States , Alpharetta
Salary
Salary:
Not provided
honeybaked.com Logo
The Honey Baked Ham Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in business or related field
  • 5–7+ years leading Construction and/or Facilities functions in retail, restaurant, or franchise environments
  • Proven experience managing complex remodels and regulated jurisdictions (e.g., California)
  • Strong capital project management and facilities operations background
  • Demonstrated success leading teams, vendors, and cross-functional stakeholders
  • Strong executive communication and decision-making skills
  • Proficiency in Microsoft Office and facilities/work order systems (e.g., Corrigo)
Job Responsibility
Job Responsibility
  • Leading the company’s Construction and Facilities functions to support operational excellence, brand consistency, and profitable growth across company-owned and franchise locations
  • Planning, execution, and oversight of all construction-related activities including remodels, relocations, conversions, seasonal stores, and capital reinvestment projects
  • Ongoing facilities maintenance and asset lifecycle management
  • Ensuring projects are delivered safely, on time, on budget, and in compliance with all regulatory, brand, and operational requirements
  • Partnering closely with Operations, Marketing, IT, Finance, and Franchise partners
  • Owning the development and management of the annual Capital and Facilities budgets
  • Building scalable processes, vendor accountability, and strong internal controls
  • Directly leading Construction and Facilities teams, including project managers, facilities managers, and support staff
  • Recruiting, developing, and performance-managing a high-performing team
  • Establishing clear roles, accountability, escalation paths, and decision frameworks
What we offer
What we offer
  • Better work/life balance
  • Real career growth
  • Competitive pay + matched 401(k)
  • A fun & casual environment
  • Fulltime
Read More
Arrow Right

Lead Maintenance

The Lead Maintenance Is Responsible For Overseeing And Performing All Maintenanc...
Location
Location
United States , Biloxi/Ocean Springs
Salary
Salary:
Not provided
blueskyhospitalitysolutions.com Logo
Blue Sky Hospitality Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma Or Equivalent Required
  • Technical Certification Preferred
  • Minimum 3–5 Years Of Hotel Or Facility Maintenance Experience, With At Least 1 Year In A Supervisory Role
  • Strong Knowledge Of HVAC, Electrical, Plumbing, And Mechanical Systems
  • Ability To Read Technical Manuals, Blueprints, And Safety Guidelines
  • Excellent Problem-Solving And Time-Management Skills
  • Strong Communication And Leadership Abilities
  • Must Be Able To Work Flexible Shifts, Including Evenings, Weekends, And Holidays
  • Ability To Lift Up To 50 Pounds And Perform Physical Tasks Such As Bending, Climbing, And Standing For Extended Periods
  • Comfortable Working With Tools, Ladders, And In Confined Spaces
Job Responsibility
Job Responsibility
  • Oversee Day-To-Day Maintenance Operations Of The Property, Including Guest Rooms, Public Areas, And Back-Of-House Spaces
  • Perform Routine Inspections To Identify And Resolve Issues Proactively
  • Ensure HVAC, Plumbing, Electrical, And Mechanical Systems Are Functioning Properly
  • Monitor And Maintain Hotel Facilities, Tools, And Equipment
  • Execute And Document Preventive Maintenance Programs
  • Respond Promptly To Guest And Staff Maintenance Requests
  • Lead And Train The Maintenance Team, Assigning Tasks And Monitoring Performance
  • Maintain A Positive And Safe Work Environment
  • Ensure Team Compliance With Safety Regulations, Company Policies, And Brand Standards
  • Support The General Manager With Capital Improvement Projects
What we offer
What we offer
  • Competitive Pay
  • Health, Dental, And Vision Insurance
  • Paid Time Off And Holidays
  • Employee Hotel Discounts
  • Career Growth Opportunities
  • Fulltime
Read More
Arrow Right