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As a Facilities Supervisor at ThredUp you’ll be responsible for ensuring our four distribution centers are safe, efficient, compliant, and well-maintained. You’ll lead a team that manages preventive and reactive maintenance, safety programs, and vendor relationships. This role combines hands-on technical work with strategic oversight to support smooth operations, reduce costs, and create a safe, high-functioning environment where our teams can thrive.
Job Responsibility:
Champion a safety-first culture across all facility operations
Ensure compliance with OSHA, NFPA, environmental, and local safety regulations
Conduct regular inspections, audits, and hazard assessments
document and resolve issues promptly
Oversee fire suppression systems, alarms, emergency lighting, and PPE use
Lead incident investigations and develop corrective action plans
Train technicians and team members on safety protocols and emergency response
Ensure work areas are safe, organized, and aligned with thredUP’s environmental and sustainability goals
Manage preventive and corrective maintenance on facility assets, including HVAC, plumbing, electrical, refrigeration, and life safety systems
Perform and oversee troubleshooting and repairs on mechanical and building systems (blockages, resets, small equipment, etc.)
Maintain and inspect equipment such as pallet jacks, conveyor systems, printers, and automation assets
Ensure maintenance programs meet compliance and operational reliability standards
Use technology to create, track, and prioritize maintenance work orders
Support remodels, expansions, and special facility projects as needed
Oversee vendor contracts and ensure quality, timely, and cost-effective service
Evaluate vendor performance
enforce accountability for service standards
Identify and execute opportunities for in-house repairs to reduce external costs
Partner with Procurement and Operations to manage service agreements and cost control
Understand “repair vs. replace” decision-making and manage asset life cycles accordingly
Supervise and schedule maintenance technicians across multiple shifts
Communicate maintenance priorities and impacts to operations leadership
Engage and educate new team members and leaders on property management priorities
Foster collaboration with landlords, contractors, and local authorities for facility permits and compliance
Model inclusivity and respect while creating an environment of trust and teamwork
Track maintenance labor, parts, and repair costs to identify cost-saving opportunities
Contribute to annual maintenance and capital budget planning
Recommend and implement efficiency improvements that reduce downtime and improve equipment reliability
Requirements:
5+ years of experience in facilities maintenance, property management, or industrial operations support
Strong working knowledge of HVAC, plumbing, electrical, and mechanical systems
Experience leading or supervising maintenance teams
Familiarity with OSHA regulations and safety best practices
Proficiency in maintenance tracking systems and work order tools
Strong communication skills and ability to manage vendor relationships effectively
Ability to lift/move up to 40 lbs., climb ladders, and remain mobile during shifts
Nice to have:
Previous experience in a distribution center, warehouse, or retail facility
Technical education or certification in HVAC, electrical, plumbing, or safety disciplines
OSHA or similar safety certification
Experience managing facility systems across multiple locations
What we offer:
Competitive salary + equity opportunities
Employee stock purchase plan
Flexible PTO + 9 paid holidays
Paid Sabbatical after 3 years of full-time employment
Generous paid parental leave
Medical, dental, vision, 401k, life and disability insurance
A culture built on our DOTS values: Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming Up for success, and Striving for excellence
A strong commitment to diversity, inclusion, and belonging, encouraging all team members to bring their authentic selves to work