Facilities Soft Service Lead cum Event Coordinator

• Manage comprehensive soft services operations including cleaning services, waste management, pest control, landscaping, and general workplace amenities
• Coordinate with external service providers to ensure consistent service delivery and quality standards across all soft service areas
• Monitor service level agreements, conduct regular quality inspections, and implement improvement initiatives to enhance workplace cleanliness and comfort
• Develop and maintain relationships with soft service contractors including cleaning companies, catering providers, landscaping services, and specialty contractors
• Negotiate service contracts, monitor performance against established standards, and coordinate vendor scheduling to minimize disruption to office operations
• Resolve service issues promptly and ensure vendor compliance with Malaysian health, safety, and environmental regulations
• Plan, coordinate, and execute corporate events including meetings, conferences, client entertainment, employee functions, and special celebrations
• Manage event logistics including venue preparation, catering arrangements, audio-visual equipment setup, and guest coordination
• Coordinate with internal departments and external vendors to ensure seamless event delivery and exceptional attendee experiences
• Oversee workplace amenities including pantry operations, coffee services, employee wellness programs, and recreational facilities
• Coordinate food and beverage services for daily operations and special events
• Manage inventory of office supplies, cleaning materials, and event equipment to ensure adequate stock levels and cost-effective procurement
• Ensure compliance with Malaysian health department regulations, food safety standards, and workplace hygiene requirements
• Coordinate pest control services and maintain sanitation protocols throughout office premises
• Monitor air quality, cleanliness standards, and hygiene facilities to create healthy workplace environment for all occupants
• Manage soft services and events budget including vendor payments, supply procurement, and event expenses
• Track costs against approved budgets and identify opportunities for cost optimization while maintaining service quality
• Prepare monthly financial reports and coordinate with Assistant Facilities Manager on budget planning and expense forecasting
• Coordinate special client visits, VIP receptions, and high-profile meetings requiring enhanced service levels and detailed event planning
• Manage office celebrations, team building activities, and employee engagement events to support positive workplace culture
• Coordinate seasonal decorations, holiday celebrations, and cultural observances appropriate for Malaysia's diverse workplace environment
• Conduct regular inspections of soft service areas and maintain quality standards through systematic monitoring and feedback collection
• Ensure compliance with Malaysian environmental regulations, waste disposal requirements, and food safety standards
• Coordinate with regulatory authorities for inspections and maintain proper documentation for compliance audits

• Diploma in Event Management, Hospitality Management, Business Administration, or related field
• Minimum four to six years of experience in facilities management, event coordination, or hospitality services within Malaysian commercial office environment
• Proven track record of managing soft services operations and coordinating successful corporate events
• Strong event planning capabilities with experience managing corporate functions, conferences, and client entertainment events
• Excellent organizational skills with ability to coordinate multiple vendors, timelines, and logistics simultaneously
• Creative problem-solving abilities with attention to detail for seamless event execution and guest satisfaction
• Proven experience managing relationships with Malaysian service providers and understanding of local market conditions for soft services procurement
• Strong negotiation skills with ability to secure cost-effective contracts while maintaining quality standards
• Experience with vendor performance monitoring and service level agreement management
• Fluency in English and Bahasa Malaysia essential for vendor coordination and event communication
• Proficiency in Chinese dialects highly advantageous for diverse event planning and stakeholder management
• Understanding of Malaysian cultural sensitivities, dietary requirements, and business entertainment customs for appropriate event planning
• Proficiency in Microsoft Office Suite, event management software, and vendor management platforms
• Strong project management capabilities with experience using planning tools and budget tracking systems
• Basic understanding of audio-visual equipment and event technology for technical coordination during functions
• Exceptional interpersonal skills with ability to interact professionally with employees, clients, and external service providers
• Strong customer service orientation with focus on creating positive experiences for event attendees and office occupants
• Ability to handle last-minute changes and challenging situations with diplomacy and professionalism
• Valid Malaysian identification with flexibility to work extended hours during events and special functions
• Physical capability to oversee event setup, coordinate vendor activities, and manage on-site event logistics
• Professional appearance appropriate for client-facing events and vendor interactions
• Understanding of Malaysian health regulations, food safety requirements, and workplace hygiene standards
• Knowledge of event safety protocols and emergency procedures for corporate functions
• Experience with waste management systems and environmental compliance requirements

Proficiency in Chinese dialects highly advantageous for diverse event planning and stakeholder management