Facilities Services Customer Center Operator Job at Randstad (North York, Toronto)

Facility Service Center Agent with Polish & English

Circle K is currently looking for Facility Service Center Agent who will be resp...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Very good Polish and English
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (Law studies degree preferred)
Understanding legal theory and applying this to real life circumstances
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Cost approvals and contact with Finance Teams and Vendors to solve payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Facility Service Center Agent with Danish

Circle K Business Center Poland is looking for a new team player to join as a Fa...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent Danish language skills
Very good English and other foreign language is an advantage
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (technical university degree preferred)
Higher education in mechanic, electric or similar (technical university degree preferred)
Experience in technical support as advantage
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Facility Service Center Specialist

Circle K Business Centre Poland is looking for a Facility Service Center Special...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent German language skills (B2/C1 preferred)
very good English and other foreign language skills is an advantage
quick learner, ambitious and well organized/structured
university degree preferred
experience in technical support as advantage
ability to understand customer demands and come up with solutions to their problems
high service orientation
good teamwork skills

Job Responsibility

Registering Work Orders in the system and supervision according to the KPI’s
active communication with all parties involved (site managers, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
maintain equipment documentation including specifications, warranties, life cycle, maintenance needs and operating instructions
controlling of the system setup and active participation in system updates, including providing training for agents and vendor companies
technical support for assets and equipment located in Circle K stores
cooperation with German service partners, preparing documentation of the damage and cost estimates to be discussed with the insurance companies
registration of insurance claims towards the customers’ insurance companies
completing documentation of all invoices/costs and claiming costs back from the insurance companies
following up on payments from the insurance companies
preparing reports on success rates

What we offer

Contract of employment
annual bonus
private medical care
cafeteria platform/Multisport
language lessons subsidized by the company
group insurance
attractive discounts for products and services at our stations
employee stock purchase plan
employee assistance program (Lyra)
modern and convenient office

Fulltime

Head of Operations Poland

Head of Operations role for Poland, responsible for managing data center operati...

Location

Poland , Warsaw

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

Significant experience in areas in data center industry or in critical environment
Technical knowledge to pilot the various fields involved
Fluent in English
Knowledge of electricity, air conditioning, computer networks, security, security
Ability to manage a long-term relationship with suppliers/providers
Ability to coordinate and manage root cause search in the event of an incident
Ability to listen to customer needs and constraints
Strong People Management skills
Good Strategic decision-making skills
Good understanding of safety and fire safety standards and procedures

Job Responsibility

Managing operations in Poland
The main warrantor of the quality of service rendered to Customers in Poland, especially in terms of continuity of service
Responsible for the technical and security management of the Data Center area
Monitoring the operating budget of non-construction sites: responsible for the financial management of operating costs (COGS and Capex of Maintenance) in accordance with the budget and internal rules of the company in budget terms
Monitoring and execution of the company’s H&S and environment policy and monitoring its proper application with stakeholders (suppliers, subcontractors, visitors, customers…)
Coordinating the various internal and outsourced activities and services of the sites
Ensure that regulatory controls are in place and monitored in accordance with applicable regulations including ICPE
Management of on-call schedules
In coordination with the Senior Management, arbitration and reallocation of resources according to the company’s objectives and strategy
Assists the Sales team in the negotiation phase when necessary

Fulltime

Field Service Representative - Defense Americas

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

United States , Richardson

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Graduated from an aircraft maintenance technical school or have equivalent military experience
Minimum of 4 years of experience in maintaining business aircraft
Strong interpersonal skills and ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy
Strong computer skills and ability to adapt to and operate in the software environment in use at the operator
As a remote member of a virtual, global team you must possess general management skills such as time management, goal setting, and organization and performance management
Must have excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule
Must be a customer centric individual and focused on continuous improvement and opportunities

Job Responsibility

Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer
Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer
Provide support to customers solving complex aircraft technical issues
Advise customers on best practices on operating and maintaining Bombardier Business Aircraft
Interact with and provide support to all levels of the Customers organization and preferred service facility
Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo
Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer
Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable
Provide informal on-site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices
Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Manager, People Experience

HR Shared Service Center- Manager, People Experience

Location

United States

Salary:

47.50 - 71.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources or related field or equivalent knowledge
Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
Advanced knowledge of state and federal laws and regulations that influence HR
Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
Ability to operate large contact center using contemporary call management and knowledge base tools
Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs
Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success
Ability to work within a fast-paced environment, fostering teamwork across HR functions
Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively

Job Responsibility

Designs and implements an integrated shared service center strategy
Ensures the execution of consistent and legally sound processes
Partners with other Human Resources functions to ensure alignment and integration of strategies
Oversees and coordinates the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
Ensures that the service center provides quality, consistent and efficient customer service and identifies service center best practices supporting quality initiatives
Establishes and maintains appropriate customer services procedures and standards
Interfaces with customers and resolves problems and conflicts as necessary
Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements
Develops and implements changes and enhancements as appropriate, collaborating with HR Business Partners, Center of Expertise, HRIS, IT and vendors to ensure delivery of high levels of service and customer satisfaction
Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Manager, People Experience

HR Shared Service Center- Manager, People Experience

Location

United States

Salary:

47.50 - 71.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources or related field or equivalent knowledge
Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
Advanced knowledge of state and federal laws and regulations that influence HR
Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
Ability to operate large contact center using contemporary call management and knowledge base tools
Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs
Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success
Ability to work within a fast-paced environment, fostering teamwork across HR functions
Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively

Job Responsibility

Designs and implements an integrated shared service center strategy
Ensures the execution of consistent and legally sound processes
Partners with other Human Resources functions to ensure alignment and integration of strategies
Oversees and coordinates the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
Ensures that the service center provides quality, consistent and efficient customer service and identifies service center best practices supporting quality initiatives
Establishes and maintains appropriate customer services procedures and standards
Interfaces with customers and resolves problems and conflicts as necessary
Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements
Develops and implements changes and enhancements as appropriate, collaborating with HR Business Partners, Center of Expertise, HRIS, IT and vendors to ensure delivery of high levels of service and customer satisfaction
Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Field Service Representative

Field Service Representative role for Eastern Canada, supporting Bombardier Busi...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Graduated from an aircraft maintenance technical school or have equivalent military experience
Minimum of five (5) years of experience in maintaining business aircraft
Ability to communicate fluently in English and in French (written and spoken)
Strong computer skills and ability to adapt to and operate in the software environment in use at the operator
General management skills such as time management, goal setting, and organization and performance management
Excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule
Must be a customer centric individual and focused on continuous improvement and opportunities

Job Responsibility

Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer
Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer
Provide support to customers solving complex aircraft technical issues
Advise customers on best practices on operating and maintaining Bombardier Business Aircraft
Interact with and provide support to all levels of the Customers organization and preferred service facility
Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo
Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented
Assist customers and Bombardier in the determination and processing of warranty claims
Provide informal on-site training as necessary to customers, related service organizations, completion centers
Provide factual, concise, and value added reports to both the Customer and Bombardier internal departments

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Facilities Services Customer Center Operator

Randstad

Location:
Canada , North York, Toronto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 30, 2026

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Facility Service Center Agent with Polish & English